Job Description

Overview:
Contract: Permanent opportunity
Location: Q6 Quorum Business Park, Newcastle upon Tyne
Hours per week: 37
Salary: Up to xc2xa324,242 per annum, depending on experience
About the role
Were excited to be looking for a Receptionist to join our Facilities team.
As first point of contact, youll be the friendly and professional face of our organisation, providing a positive experience for tenants, visitors and colleagues.
Youll contribute to the seamless operation of our building by delivering exceptional reception and administration support, ensuring everything runs smoothly on a daily basis.
This role is much more than just a front desk position its an opportunity to be at the core of a vibrant, multi-tenant environment. Your organisational skills, customer service expertise, and proactive mindset will help create a seamless, efficient, and welcoming workplace. Youll play a key part in fostering a one team culture, supporting the organisations strategic objectives while maintaining a warm and professional atmosphere for everyone who interacts with us.
How youll make an impact:

• Being the first point of contact to greet and welcome visitors, notify the relevant person of their arrival, and ensuring any necessary building visitation inductions are completed when required
• Managing the reception switchboard, answering incoming calls and directing them to the appropriate person or department
• Processing incoming and outgoing mail, including tracked, signed for international and processing a range of courier consignments
• Managing the access to the building through an access key card system
• Monitoring and actioning all service desk requests within the agreed SLA
• Maintaining appropriate levels of office stationery by ordering supplies as needed and ensuring the stock room is well-organised
• Actioning monthly internal building checks including keeping remedial information up to date
• Performing general administrative duties to support the wider Facilities team
• Ensuring meeting rooms are stocked and supplied and act as point of contact for maintenance and technical issues, referring to appropriate teams

Wed love to hear from you if you offer the following:

• Exceptional customer service and communication skills
• Experience of working in a busy reception/admin role
• Attention to detail and the ability to work accurately
• Ability to manage own workload and achieve deadlines/SLAs
• Excellent written and oral communication skills, including good grammar and spelling.
• Experience in using various office applications such as Outlook, Excel and Word

Feeling inspired? Read the full to find out more.
What will we offer you in return?
Below are just some of the fantastic benefits well offer you to support you both professionally and personally. You can also visit our which covers financial, physical and mental health support, time off and your development.

• Annual leave starting at 25 days and increasing up to 30 days with length of service

• 8 bank holidays and an additional 3 days off during the Christmas closure

• YOU celebration day to celebrate your birthday or another life event

• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing

• Learning and Wellbeing fund of up to xc2xa3200 per year

• xc2xa3400 towards any NCFE accredited qualifications per year

• Up to 20 Volunteering hours per year

• Flexible working culture with a hybrid working approach

• Early finish on a Friday at 4:30pm to start your weekend early

• Health cash plan through Westfield to claim towards health costs such as dental and optical

• Tech and Home scheme with savings at Currys and IKEA

• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling

• Pension of up to 9% employer contribution when you contribute 3%

• Death in service payment worth 4 x your salary

Shape real change with an NCFE career
Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.
With over 170 years of education experience our core purpose remains at the heart of the organisation to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.
Want to know more? Take a look at our website
How to apply
Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.
Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.
Closing Date: Friday 28 February 2025
Interview Date: week commencing Monday 3 March 2025
Equality, Diversity and Inclusion (EDI) statement
We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.
We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.