Job Description

Receptionist and Client Coordinator Wembley Clinic

Role Overview
We are seeking a confident and commercially minded Receptionist to join our Wembley clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments.

This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers.

Key Responsibilities
Welcome clients to the clinic and deliver a professional, warm first impression
Manage front desk operations including check ins, payments, and appointment flow
Call new and existing leads to book consultations and follow up enquiries
Respond promptly to phone, email, WhatsApp, and social media enquiries
Explain treatments, pricing, finance options, and promotions clearly and confidently
Convert enquiries into confirmed bookings and maximise diary utilisation
Manage appointment scheduling and rescheduling efficiently
Maintain accurate client records on clinic systems
Support clinicians with smooth daily clinic operations
Assist with basic sales reporting and lead tracking
Ensure the reception area is clean, organised, and brand appropriate
Uphold confidentiality, compliance, and health and safety standards

Essential Skills and Experience
Proven experience in a receptionist, sales, or client facing role
Confidence making outbound calls and speaking to leads
Strong communication and interpersonal skills
Comfortable handling objections and closing bookings
Organised, reliable, and able to work under pressure
Basic IT skills including Microsoft Office and booking systems
Experience in an aesthetic, beauty, medical, or clinic environment is highly desirable

Person Specification
Confident and well spoken
Sales driven with a results focused mindset
Professional appearance and attitude
Comfortable working to targets and KPIs
Able to work independently and as part of a team
Genuinely interested in skincare, aesthetics, and client outcomes

Call To Action
Join Diamond Skin and Laser Clinic Wembley and become a key part of a fast growing aesthetic brand. If you are confident on the phone, thrive in a client focused environment, and want to grow within the aesthetics industry, we want to hear from you. Apply now and take the next step in your career.

Job Types: Full-time, Part-time, Permanent

Pay: 20,480.19-39,941.85 per year

Expected hours: 16 - 30 per week

Benefits:

Employee discount Flexitime Work from home
Work Location: In person