Job Description

Overview

The Receptionist and Sales Administrator will be the first point of contact for clients, visitors, and callers. The role combines administrative responsibilities, customer service, and sales support duties to ensure smooth day-to-day operations.

The Prism Power Group of Companies provides a complete package of power system technologies to a principally blue chip client base from its extensive technical portfolio of products and services.

The role will be based at our offices in Watford, UK.

Key Responsibilities

Reception Duties

: Greet visitors and clients in a professional and friendly manner. Manage incoming calls and direct them appropriately. Handle general enquiries via email, phone, and in person. Ensure the reception area is tidy and welcoming. Manage meeting areas and arrange food and drink for meetings where required. Maintain and manage appointments, and bookings.

Sales Administration

: Assist the sales team in administrative tasks such as preparing quotes, proposals, and sales orders. Update and maintain CRM systems and sales databases. Support the sales team with customer communications and follow-ups.

General Administration

: Handle general office duties such as filing, photocopying, and document management. Document Preparation: Prepare reports, presentations, and other documents, ensuring they are polished and professional. This includes gathering data and formatting information. Administrative Support: Provide support to management and employees by assisting with daily office needs and managing general administrative activities including taking meeting minutes. Assist with scheduling meetings and managing the calendar for senior staff. Assist with ad-hoc projects and tasks as needed.

Essential Qualifications

GCSEs or equivalent in English and Mathematics. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience in a customer-facing role (receptionist, front-of-house, or similar). Experience in an administrative role, ideally within a sales or office environment.
Please note applicants must be resident and have the permanent right to work and remain in the UK in order to apply.

Skills and Abilities

Customer Service Excellence

: Strong interpersonal skills with the ability to create a welcoming environment for clients and visitors.

Communication Skills

: Clear and professional communication, both written and verbal.

Organisational Skills

: Ability to manage multiple tasks and priorities efficiently, particularly in a busy environment.

Attention to Detail

: High level of accuracy in administrative tasks, data entry, and handling sales documentation.

Sales Support Ability

: Ability to support sales teams with administrative tasks, such as generating quotes, processing orders, and liaising with clients.

Time Management

: Ability to work under pressure and manage time effectively to meet deadlines.

Team Player

: Collaborative and able to work well with different teams, including sales, marketing, and management.

Desirable Skills and Experience

Experience in a sales administrator or similar role, particularly within a customer-focused environment. Knowledge of CRM systems (HubSpot). Ability to handle confidential information and maintain a professional approach at all times.
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Ability to commute/relocate:

Watford WD18 8RH: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person