Job Description

About Us

Edgbaston Wellness Clinic is a leading aesthetic and wellness center dedicated to providing exceptional treatments and customer experiences. We pride ourselves on offering a wide range of services tailored to individual needs in a professional, welcoming environment.

We are looking for a dynamic and motivated

Receptionist and Sales Assistant

to join our team, ensuring excellent customer satisfaction and playing a key role in driving bookings and client engagement.

Key Responsibilities

Reception Duties:

Welcome clients with professionalism and warmth, ensuring they feel valued and comfortable. Manage the front desk by handling inquiries in person, via phone, and through email promptly and effectively. Schedule appointments and manage the clinic diary to optimize staff and resource availability. Process payments, issue receipts, and manage invoices accurately. Ensure the reception area is clean, organized, and reflects the clinic's brand image.

Sales and Client Engagement:

Contact leads and existing clients to promote services, upsell treatments, and encourage bookings. Build rapport with clients to understand their needs and recommend appropriate treatments or packages. Maintain a proactive approach to follow-up calls, reminders for upcoming appointments, and lapsed client re-engagement. Achieve and exceed individual and team sales targets by promoting treatment packages, add-ons, and at-home care products.

Customer Satisfaction:

Act as a point of contact for resolving client concerns or complaints, escalating issues when necessary. Collect and encourage client reviews and testimonials, ensuring positive feedback is shared on appropriate platforms. Foster a welcoming, inclusive atmosphere for all clients, ensuring every interaction enhances the clinic's reputation.

Administration and Reporting:

Maintain accurate client records using the clinic's CRM system. Prepare daily, weekly, and monthly reports on sales, leads, and appointment trends. Assist in managing stock levels for front-desk supplies and retail products.

Key Skills and Attributes

Strong communication and interpersonal skills with a friendly, confident demeanor. Exceptional organizational skills and the ability to multitask in a fast-paced environment. Sales-driven mindset with proven ability to meet or exceed targets. Proficiency in using booking systems, CRM software, and Microsoft Office Suite. A professional appearance and commitment to upholding the clinic's high standards. Ability to work independently and collaboratively as part of a team.

Preferred Qualifications and Experience

Previous experience in a receptionist or sales role, preferably in a wellness, aesthetic, or healthcare setting. Knowledge of aesthetics treatments and products is an advantage but not essential (training will be provided). Strong understanding of customer service principles and sales strategies.

Benefits

Competitive salary with performance-based bonuses. Ongoing training and development opportunities. Staff discounts on treatments and products. A supportive and dynamic team environment in a leading wellness clinic.

Skills

Excellent verbal and written communication skills. Strong organisational abilities with attention to detail. Proficient in using office software such as Microsoft Office Suite (Word, Excel, Outlook). Ability to multitask and prioritise workload effectively. A friendly and approachable attitude with a customer-focused mindset. Previous experience in a receptionist or administrative role is advantageous but not essential. Basic knowledge of office equipment (e.g., printers, copiers) is preferred.
If you are looking for an opportunity to contribute positively to a vibrant team while enhancing your administrative skills, we encourage you to apply for this exciting position.

Job Type: Full-time

Pay: 12.21-13.00 per hour

Benefits:

Company pension Employee discount
Education:

Certificate of Higher Education (preferred)
Experience:

Retail sales: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person