Job Description

The job is to work in reception and do some warden duties at Willowbank Holiday Park every Friday, Saturday and Sunday.

It is a seasonal role for our high season this year from April to the end of September. There is an opportunity for some holiday cover work from October to March but it is much less. There is the opportunity to do high season in future years.

It is essential that you know about camping and ideally you go on trips in caravans and motorhomes yourself.

It is 8 hours per day (8.30am to 5pm with 30 minutes for lunch). On alternate Saturdays and Sundays the role starts at 1030am rather than 8.30am.

This job is ideal for someone who enjoys working in reception, dealing with customers, comfortable working with computer booking systems and also likes showing people round holiday homes for sale. You must also be happy to muck in and check the toilets and clean them as needed on the tourer park.

It is very important you are comfortable working computers. We have quite a few systems.

In the role, you are engaging with customers visiting on the tourer side of the park and also with holiday home owners and potential buyers. There are 78 tourer pitches and 200 holiday home pitches.

This job is ideal for someone who is local with a quick drive to Willowbank. We are on the Coastal Road at Ainsdale near Southport.

The role is suited to those with flexibility in their personal life to be able to work full-time every Friday, Saturday and Sunday.

You are the person people meet at Reception. You will be the person greeting everyone and helping them out. This is greeting people from the tourer side of the park but also the holiday home side.

The responsibilities include:

Tourer Check-in - WhatsApp customers prior to check-in with their check-in details. Many drive straight to their pitch using number plate recognition. Others come into Reception and your role is to have a happy friendly chat with them as they check-in

Tourer Bookings - Most bookings are done online and via Pitchup.com but some prefer to call on the phone or have special requirements. You will chat to them and help them get the right pitch and make the booking for them via our park management booking system

Tourer Questions - Customers have questions about the nearest beach, the best cycle rides, how to get to Liverpool and many more questions. You help them get what they want including giving them leaflets and chatting to them. You also tell them about the Willowbank app in the App Store. It also provides useful information.

Holiday Home Owner Support - we have 200 holiday homes owners providing a steady flow of requests (and chats) into Reception. This includes booking a caravan wash and booking a gas bottle delivery. You handle these requests, booking them into our system to be done.

Sales viewings - show potential customers who have booked or turned up on spec around the holiday homes for sale. Be at ease answering their questions, showing them round the holiday homes on the park. This is straightforward to someone who likes chatting to people and helping them. We don't do any hard sell.

Toilet check and cleaning - on busy days and if a warden is on leave, you check the toilets and clean them at lunchtime.

You will be working with one other person in Reception.

The overall team you are joining is a team where we like helping customers and enjoying ourselves whilst we do it.

We are looking for someone who can start immediately. The first interview will be via Zoom.

Skills needed:

Be a people person

Have a track record of customer-facing roles with good references.

Be very comfortable working with computers to organise and do your work. We use WhatsApp with customers, extensively use a park management system called CampManager for payments and orders, we have a number plate recognition system and we take all bookings online.

Like being organised, efficient and finishing things properly

Be prepared to be flexible in what you do in any given day.

Have experience of working with customers and resolving customer issues.

Active, enthusiastic, and reliable.

Job Type: Part-time

Pay: 14.00 per hour

Expected hours: 21 - 24 per week

Benefits:

On-site parking
Schedule:

Every weekend
Application question(s):

Do you live within 15 minutes of Willowbank Holiday Park? Do you like camping? Where have you been recently?
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 02/05/2025
Reference ID: Receptionist Friday Saturday and Sunday