Job Description

Trust Location: Buckinghamshire Healthcare NHS Trust

Job Title: Receptionist

Location: Stoke Mandeville Hospital, HP21 8AL

Hours: 15 hours per week

Shift Pattern: Shift Pattern: 5 hrs across 3 days or 15 hrs over 4-5 days.

Duration: 2- 3 Months

What you'll be responsible for:

Job Purpose

To provide an effective and efficient appointment/ reception service to patients and other users and administrative support to Hand Therapy Outpatient department staff.

To provide effective and efficient administrative support for the Therapy department.

Responsibilities:

Administration

To provide an effective and efficient reception service to patients and visitors to the department. Arrange patient appointments following the booked appointment system To act as a point of contact for the public and staff of the Therapy department, taking messages, transferring calls and informing therapists of patient attendance. To record patient referrals when received using the current system (Careflow) To prepare patient documentation for assessment and discharge To type correspondence for the Therapy department. To receive and disseminate telephone messages and email referrals to the relevant therapists. To ensure any appropriate photocopying and filing is kept up to date. To obtain patient's medical notes if required by therapists as appropriate. To maintain the appointment dairy for treatments and coordinate the booked appointments availability. To arrange patient transport when required in line with Trust guidelines. To sort post on a daily basis.
Organisational

To possess an effective level of telephone communication skills and understanding of the professions within the department, to facilitate proficient dealing with a wide range of enquiries. To risk assess and undertake manual handling techniques involving equipment and boxes, following appropriate training in line with organisational manual handling policies e.g. moving archive files.
Professional

To communicate clearly, concisely and sensitively with patients, visitors and staff, including in situations where there may be barriers to communication i.e. non-English speaking; use of interpreters; excess noise or lack of privacy. To represent the Therapy department in all aspects of daily work. To access supervision when necessary and record personal professional development. To attend training sessions/staff meetings/mandatory training/in-service training and apply gained knowledge.
Managerial

To organise own time and prioritise work-loads as required within the competing demands and differing needs within the department. To request assistance with prioritization when allocated conflicting work schedules. To comply with the departmental policies related to stock control and supply of resources, reporting to line manager as appropriate. To process departmental statistical data using hospital network systems and manual systems, as required. To participate in departmental shared duties and responsibilities.

You'll have the following skills/experience:

Able to accept and undertake responsibility for designated tasks.

Secretarial/ reception experience and dealing with face to face patients or customers

Experience using word

Experience using Medway system

6 months experience within a customer care (face to face) environment.

Demonstrate good organisational skills.

Demonstrate insight into the importance of maintaining a safe working environment

Able to know own limitations and seek advice.

Able to complete tasks set, follow instructions.

Flexible and adaptable in approach to work.

Able to undertake manual handling tasks.

Clean driving licence.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Type: Part-time

Pay: 12.21 per hour

Schedule:

Monday to Friday
Work Location: In person

Reference ID: 81966