Job Description

The Role

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Part Time: 18 hours per week, in shifts between 8am to 7pm


Working within a General Practice providing health care to patients.


First point of contact for patients, general public and health care professionals attending Banbury Cross Health Centre.


Providing a wide range of medical reception and clerical support to the Clinicians and Management working within the Health Centre.


Banbury Cross Health Centre has several locations and this role may require you to work from different sites within the Banbury area.

Main Duties

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For a full description of the duties of the role, as well as a list of essential criteria, please see the .

Organisation Overview

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PML was founded in 2004 by a small group of GPs with the main aim of ensuring local NHS healthcare professionals had an opportunity to bid for, and provide, innovative healthcare services. We have a growing number of employed staff, plus service contracts with local health professionals (GPs and primary care counsellors) to deliver services in a range of NHS and surgery premises across Oxfordshire and Northamptonshire.

We believe that local care providers, who know and understand the health needs of their own patients, and who are used to working collaboratively in their region, can provide the best quality and most cost effective integrated primary care services. We work to develop services we know people want and need so that patients get the best care options for their circumstances.

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Job Responsibilities

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To deliver excellent levels of customer service at all times and contribute towards Service Delivery Targets of BCHC and meeting personal performance Targets


Welcome and assist patients, visitors and other health care professionals


Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules


Delivering accurate and complete messages to all staff.


Facilitate the smooth and efficient running of clinics.


Ensure waiting patients are monitored and checked in correctly


Ensure reception area both public and staff are kept clean and tidy at all times


Ensure all patient information is accessible and up to date


Ensure that the clinicians are aware of patients who require immediate attention.


Have a basic awareness / ability to deal with challenging behaviour


Process internal and external mail on a daily basis ensuring all paperwork received is logged appropriately


Undertake all aspects of data entry and maintain a computerised clinic system.


Administration of outgoing correspondence.


Maintain the cleanliness & tidiness of the public areas


Carry out any other administrative duties as deemed necessary by the reception manager and Practice Manager including but not limited to processing of Medical Records, Insurance requests & SARS

Equal Opportunities

Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice


Promote individuals rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter


Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues

Confidentiality

The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act.


Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional Development

Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development


Participate in any training programme implemented by Management


Effectively manage own time, workload and resources.


Assess own performance and development and take accountability for own actions, either directly or under supervision

Person Specification

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Qualifications - Desirable


Customer Service NVQ Level 2


Experience - Essential


Previous experience working with members of the public


Experience - Desirable


Primary Care Information Systems e.g, Emis Web


Basic level of understanding of primary care and clerical services within general practice.



Skills and Knowledge - Essential


Reception and administration skills


Good written and verbal communication skills


Excellent telephone manner


Accurate keyboard skills


Numerate and IT literate


Skills include Word and Excel


Able to work as part of a team with a friendly, approachable manner


Able to demonstrate a can-do attitude and work under pressure


Discreet and mindful of individual circumstances


High standard of organisational and administration ability, including filing


Understanding and observe the rules of confidentiality


Patient focused


Flexible and positive attitude