Job Description

Job Introduction

Out of Hours Receptionist


Do you have customer service and administration experience? We are looking for an Out of Hours Receptionist who will provide the first point of contact for our patients and visitors.


The main shifts available will be evenings and weekends, so we need someone who can be flexible to meet this and also cover overnight shifts as needed.


Location: PC24 sites within Liverpool, Halton, South Sefton, Southport, St Helens and Warrington.


Shifts : Evenings and Weekends


What will you be doing

Provide a responsive, courteous, calm and efficient service, to enable and support patient care. Respond to circumstances with a positive and flexible approach Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises (as and when required) Ensure that all patients and visitors at reception are greeted professionally their arrival is logged into the clinical computer system to record attendance Deal with administrative queries and requests from patients that visit the practice Ensure patient confidentiality at all times Provide operational support to the onsite clinical team Be familiar with and adhere to PC24 Standard Operating Procedures Ensure all relevant information is communicated to incoming staff through a robust handover

What do I need


Excellent verbal and written communication skills Experience of working as a team and independently Good IT skills including all Microsoft package - experience of Adastra is also desirable Flexibility to cover evenings, weekends and overnight shifts that are available on the bank The bank position requires flexibility to be able to travel to the multiple sites where the bank shifts are available, these are Liverpool, Halton, South Sefton, Southport, St Helens and Warrington

About us -


Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.


What's on offer?

12.60 PH Bank contract, where you can bid for the available shifts that suit you NHS pension scheme Eligible to apply for blue light card

Come join our proud team!


This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.