Job Description

Job Title: Receptionist
Salary: 16,380 per annum
Position Type: Permanent
Type of Employment: Part Time
Hours: 25 hours per week
Location: GSK, Harmire Road, Barnard Castle, County Durham, England, DL12 8DT
Job Overview

• To ensure guests receive a warm welcome to GSK in compliance with the GSK and Mitie Security Policy, building requirements and Health and Safety Regulations.
• To take responsibility for delivering a 5* Service at all times to clients, members of the business and colleagues alike.
• Support in archiving of site documentation on daily basis
• Support lab services with some low level skilled sampling

• Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required.
• To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.
• To have good building knowledge for assisting in customer and business enquiries.
• Regularly maintain and update guest registration and ensuring the information is accurate and as current as possible.
• Proactive 'visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
• Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
• Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
• Receive objectives and projects from Front of House Supervisor as required.
• Manage reactive tickets on Mitie Aria system and Mitie Management Team
• Daily archiving of documentation created on site
• Conducting some sampling within lab areas to support lab services team

• To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times.
• To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
• To be knowledgable of local transport information and amenities such as restaurants and entertainment.