Job Description

To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Wombwell Medical Centre. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times. Primary Duties and Responsibilities: Patient Interaction & Reception Duties Greet patients and visitors politely and professionally Answer telephone calls, manage queries and transfer calls as necessary Book, amend and cancel appointments via EMIS Web Deal with requests for urgent appointments and signpost appropriately Handle face-to-face, telephone and online queries in a calm and efficient manner Ensure all messages and communications are accurately recorded and passed on to the appropriate staff Administration Duties Manage incoming and outgoing correspondence. Assist with prescription requests and online communications Process tasks and messages via AccuRx, EMIS Web, and Emails Update patient records accurately in line with GDPR and confidentiality policies Maintain the reception area in a tidy and welcoming condition Systems and Software Confidently use EMIS Web, AccuRx, and Emails Carry out regular checks on appointment books, clinics, and tasks Support clinical and management staff in the smooth operation of the daily workflow Teamwork and Flexibility Be willing to work flexibly to cover sickness or leave when required Attend regular team meetings and training sessions Maintain good working relationships with colleagues and clinical staff Respect the roles of others and work collaboratively.