Job Description

Job Summary

We are seeking a professional and friendly Receptionist to join our team in a private dental practice in the centre of Barnstaple. Our aim is to provide patients with high quality dentistry in a friendly, relaxed and professional environment. You will work closely with highly experienced Dentists and support staff, in modern new facilities, using expert software.

The ideal candidate will be the first point of contact for our patients, providing excellent customer service while managing administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Superb remuneration.

Duties

Greet and welcome patients in a warm and professional manner, providing a great first impression Answer phone calls promptly, directing them to the appropriate personnel while maintaining excellent phone etiquette Booking and amending appointments in an efficient and accurate manner Updating patient details and records Manage incoming and outgoing correspondence, including emails and postal mail Answering and dealing with patient's email enquires) Perform clerical duties such as data entry, filing, and maintaining organised records. Maintain a clean and organised reception area to create a welcoming environment for clients Supporting Practice Management and clinical team with various tasks as required for the smooth running of the practice Making patients aware of dental services we offer Handling payments and carrying out end of day cashing up Accessing sensitive information whilst maintaining patient confidentiality Liaising with dental laboratories, dentists and other third parties to ensure smooth running of the practice Printing Day Lists Ordering Reception and Office Stationery Handling feedbacks and complaints Maintain a friendly and professional demeanour to provide excellent patient care Identify opportunities for improvement and collaborate with the team to implement positive changes Keeping up with best practices, new technologies and innovations in the field of dentistry Performing training Ensuring strict adherence to clinical and safety protocols by the dental team Demonstrate a sound understanding of Care Quality Commission (CQC) compliance (training will be provided)

Requirements

Experience from a dental practice would be a bonus but it is not essential Experienced with iSmile software (not essential, training will be provided for the right candidate) Excellent communication, customer service & time keeping skills Strong IT skills Outstanding organisation skills Superb attention to detail and ability to multi-task and forward plan Exhibit the ability to remain composed and professional in a fast-paced environment Ability to scale-up problems into smaller problems and scale-down into solutions Motivated, ethical person with strong commitment to providing high-quality patient care Demonstrate a personable, highly motivated, friendly, flexible, mature, punctual, reliable and organised nature Committed to ongoing professional development / willing to learn Strong attention to detail and a commitment to maintaining high standards of care Ability to work effectively as part of a team while also being self-motivated Real pride and passion for what you do Well presented and hard working Caring and compassionate personality & positive attitude Punctual ?Excellent spoken and written English Authorisation to work in the UK (required)?? Good references

Our offer: ?

14 - 15 an hour depending on experience with future pay rise Permanent, full-time or part-time position Bonuses & incentives for long term employees including sick pay scheme Discretionary Free dental treatments for yourself and discount for immediate family members Access to excellent premises to develop your career A supportive and welcoming environment where teamwork makes the dream work Annual BLS & AED training to all staff On-going support and the opportunity for personal and professional development Central location with access to a range of amenities and public transport Newly refurbished historical building with 6 new surgeries, a decontamination room, large waiting area, a spacious staff room with kitchen and other facilities You will work closely with a team of professionals to ensure that all patients receive the best possible care in a welcoming and comfortable environment Dedicated, friendly, loyal and hardworking support team Support while relocating to the area from another location (within UK or overseas) DBS check will be required Uniform provided
If you are enthusiastic about providing outstanding service and have the skills we are looking for, we encourage you to apply for this exciting opportunity as a Receptionist.

Job Types: Full-time, Part-time, Permanent

Pay: 28,220.00-30,240.00 per year

Expected hours: 40 per week

Benefits:

Company pension Employee discount Life insurance Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 01/07/2025
Expected start date: 15/08/2025