Job Description

The role of the Receptionist is an integral part of our daily operations.As the Receptionist, you will be the first and last touchpoint for all our visitors and team members. Your responsibilities will be diverse and important, ranging from welcoming claimants and their companions who come in for assessments, to facilitating both verbal and written exchanges of information.You will also be tasked with ensuring the security of the venue and putting the wellbeing of claimants at the forefront of everything you do.Your contribution will be key to creating a welcoming and secure environment for everyone who visits our venue.As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.Job title: receptionist:What youll be doing:Meet and greet visitors in a warm and friendly manner.Manage daily appointments using CRM and re-scheduling as and when required.Open and lock venue and ensure security procedures are followed.Door Entry Management Identify and validate all attendees.Direct claimants to where they need to go/seat them outside the consultation room.Day to day organisational and administrative duties including data entry, and maintenance of CRM system, uploading documents to Casper.Maintain business office supplies by keeping an up to date record of stationary surplus.Ensuring the venue is kept to a professional standard at all timesProviding relevant information to claimants and supporting staff and claimants whilst in venue.Maintaining a professional relationship with claimants and ensuring customer satisfaction at all times.Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxis and parking is very important.What were looking for:Previous experience as a receptionist / customer service / customer facing role.Experience in liaising with clients / customers via telephone.Good knowledge of Microsoft Office packages.Ability to communicate clearly and concisely both verbally and written.Customer service ethos and be of a friendly dispositionWhats in it for you?25 days holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAuto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeksxe2x80xa6and plenty moreVoluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformYoull get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope youll do next:Choose xe2x80x98Apply now to fill out our short application, so that we can find out more about you.Equal OpportunitiesAt Capita, were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and well get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team -Location: Birmingham- Gateway House, United KingdomTime Type: Full timeContract Type: Permanent