Job Description

Receptionist - Registration Service

Permanent

Grade 2 - 24,027 - 25,992

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About Us:

We are a dynamic and fast-paced

office located in the heart of Birmingham City Centre

. Our team plays a crucial role in managing birth and death registrations, ensuring accuracy, confidentiality, and efficiency at all stages.

Role Summary:

As a receptionist, you will be the first point of contact for customers and visitors. Your responsibilities include handling enquiries, booking appointments, and maintaining a safe and welcoming environment. You will provide an essential service for new parents and the recently bereaved so a high degree of empathy is required.

Key Responsibilities:

Customer Interaction:

Greet customers and visitors in person and over the phone, providing excellent customer service.

Appointment Booking:

Schedule and change appointments for birth and death registrations utilising our application and booking management system.

Enquiry Handling:

Take and relay messages and emails promptly to officers, managers and partner organisations.

Data Entry:

Use relevant systems to input customer information with a particular focus on the delivery of an efficient death registration process.

Administrative Support:

Provide confidential administrative assistance to registration officers and service managers.

Liaison:

Collaborate with staff across different levels within the organization to deliver an effective and modern registration service.

Experience and Skills:

Excellent communication skills


Ability to follow instructions and prioritise tasks


Initiative and adaptability


Confidentiality when dealing with sensitive information


Superb customer service skills

Benefits:

Career development opportunities


Local government pension scheme


Generous leave entitlement


Flexible working options


Health and wellbeing support

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.


We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.


For any informal enquires please contact: resourcing@birmingham.gov.uk


We welcome applications from people with caring responsibilities and flexible working options will be considered.


Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.


and Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.