Job Description

We're champions of the North West and we're proud that it's our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.


A key part of the UK's journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West's electricity network operator, it's our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.


We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

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About the Role

We're looking for someone who's friendly, organised and passionate about helping others to join our Training Academy as a

Receptionist

. You'll be the first point of contact for everyone who visits creating a warm, professional and safe environment for learners, trainers, contractors and colleagues.


This role is perfect for someone who enjoys variety, takes pride in keeping things running smoothly, and wants to be part of a team that's making a difference. You don't need to have worked in a training environment before we'll support you to learn and grow.

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What You'll Be Doing

Welcoming visitors and making sure they have a great experience Preparing course registers and visitor badges Managing car park access and verifying visitors Keeping the reception area clean, tidy and safe Issuing badges and giving safety briefings Supporting training teams with room setup and logistics Maintaining breakout areas and refreshments Booking meeting rooms and setting up AV equipment Carrying out site checks (first aid kits, PPE, general upkeep) Handling mail, deliveries and courier packages Providing admin support (photocopying, scanning, filing, stock checks) Managing stationery and office supplies Vetting contractors and ensuring compliance with academy policies Tracking maintenance issues and updating logs
Following safeguarding, health and safety, and company procedures

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What You'll Bring

We're open to different backgrounds and experiences. If you're not sure you meet every requirement please still apply. We value potential and a positive attitude.

Essential:

Experience in reception, customer service or admin Great communication skills written and verbal Strong organisational skills and ability to multitask Friendly, professional and customer-focused approach Confident using Microsoft Office (Outlook, Word, Excel) Proactive, detail-oriented and able to work independently Calm under pressure and adaptable to change Awareness of health & safety and safeguarding principles Willingness to learn and improve

Desirable:

Experience in education, training or regulated environments Knowledge of GDPR and data protection Facilities coordination or site compliance experience
NVQ Level 3 or equivalent in Business Admin or Customer Service

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What We're Offering

We believe that when our people thrive, so does our business. As a valued member of our team, you'll be supported, recognised and rewarded for the contribution you make. In return for your commitment, inclusive mindset and energy, we offer:

A competitive salary

that reflects your skills and experience

Annual bonus scheme

to reward your impact

25 days of annual leave plus bank holidays

, increasing with length of service

Private healthcare

to support your wellbeing

Employee rewards portal

with discounts at popular retailers and brands

Market-leading pension scheme

with generous employer contributions

Employee Assistance Programme

offering confidential support

Opportunities for professional development

through our Learning & Development team

We're proud to offer a workplace where everyone is respected, supported and encouraged to grow. If you're looking for a role where you can make a difference and be part of a passionate, welcoming team we'd love to hear from you.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at

careers@enwl.co.uk

or on 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.