Job Description

Receptionist

Blanchland, Nr Consett, Northumberland

22,989 per annum & a share of Gratuities

4 days a week - 36 hours.

Do you have a flair for hospitality and a dedication to creating memorable moments for our guests?

We are looking for a Receptionist that gives a great first impression, skilled in greeting with a smile. The key to this role is being confident and, on the pulse, ridiculously organised, and a bit of a computer wizz. It is very important that as part of the reception and front of house team that you are very much a team player with great inter personal skills, good telephone manner, a flexible attitude and possess a knack for liaising with other departments when and where necessary. Of course, good industry knowledge and some previous experience in a hotel environment is desirable. This role will also include some duty management responsibilities.

The Role:

Checking in and checking out guests Administrative duties Telephone duties and email enquiries Taking bedroom and restaurant reservations Meeting and greeting guests Dealing with general enquiries from guests and members Liaising with other departments where necessary Preparing function menus, place cards and table plans Ensuring public areas are clean and presentable at all times

Skills:

Flexibility to adapt to changing situations and guest needs Accuracy in handling reservations, check-ins, and other administrative tasks Excel at building rapport with guests and members Positive attitude Excellent verbal and written communication skills Organised Weekend availability Must have own transport

The Package:

28 days holiday per annum (FTE), including bank holidays Additional day off for your Birthday Extra holiday day awarded annually up to first 5 years Service charge and tips Meals on duty Free on-site parking 50% discount on food in the restaurants across all sites Staff discount bed & breakfast stays at the hotels in the collection Discounted family and friend stays Annual appraisal Staff Uniform Discount on other Pride of Britain hotels Refer a friend scheme (500 bonus) Employee Assistance Programme Rewards and benefits platform Charity Events Paid volunteering days Online fitness and wellbeing platform Pension Scheme Enhanced Maternity & Paternity pay & Adoption pay Cycle to work scheme
We are committed to encouraging equality, diversity and inclusion among our team. Our aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

About The Calcot Collection

The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswolds are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

The management team remains actively committed to reducing our carbon footprint and enhancing the sustainability of our operations. We're proud to have joined the 'EarthCheck' accreditation scheme and are delighted to announce that we have now achieved our Silver EarthCheck Accreditation. This milestone reflects our ongoing dedication, and we will continue striving for even greater sustainability achievements. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let's collaborate by sharing best practices and innovative ideas for a brighter, more sustainable future.

Job Type: Permanent

Pay: From 24,989.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person