Job Description

Job Title: Receptionist

Location: Bolton CAMHS, Royal Bolton Hospital, Minerva Road, Bolton, BL4 0JR

Hours: Full Time (Temporary)

Reference: 84399

What you'll be responsible for:

Meeting and greeting clients and visitors to the service and notify the appropriate member of staff.

Taking initial client contact details in an outpatient setting.

Acting as an initial point of contact and deal with telephone enquiries from external agencies, clients and other members of staff in a professional and sensitive manner, communicating messages where necessary, without delay to the appropriate individual.

Processing incoming and outgoing correspondence and distribute accordingly without delay, in accordance with Trust policies and procedures.

Making telephone bookings as requested (for example: clinic appointments, meeting rooms, patient/staff travel).

Providing responsive administrative support to the Admin Team, including duties such as copy typing, photocopying, e-mailing on behalf of the team, sending and distributing faxes, filing etc.

Timely inputting of referrals and discharges on to the computerised clinical record system.

Inputting staff annual leave/sickness and absences on the computerised record system.

Routinely liaise with the Clinical team to send out appointment letters and medical staff to produce correspondence for service users GPs.

Collecting information as requested and to input into the Trust Electronic Record System and any other data systems in use by the service, as required by the role in an accurate and timely manner, adhering to Trust and Directorate deadlines.

Archiving and retrieving records according to the daily needs of the service.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

Ability to demonstrate experience of using Microsoft Word, Excel, Outlook and Power Point documentation.

Good organisational skills in order to maintain efficiency.

Experience of working in the NHS particularly in a Mental Health setting.

Ability to use one's own initiative and seek guidance where necessary.

Previous receptionist and office admin experience.

Experience of dealing with a range of people over the phone and face to face.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary

Pay: 12.51 per hour

Language:

English (preferred)
Work Location: In person