Job Description

Job Title:

Receptionist

Location:

Dalhousie Castle Hotel & Aqueous Spa, Bonnyrigg, Midlothian

Salary:

Competitive, based on experience

Job Type:

Full-Time / Part-Time (as applicable)

About Us:

Dalhousie Castle Hotel is Scotland's oldest inhabited castle, steeped in over 800 years of history and charm. Nestled in a tranquil location just a short drive from Edinburgh, our castle offers an exceptional guest experience through its luxury accommodation, award-winning dining, and relaxing spa.

We are currently undergoing an exciting

5 million refurbishment

, transforming our property into a prestigious

5-star venue

. This is a rare opportunity to join our dedicated team at a pivotal time in the castle's journey, as we blend historic grandeur with modern luxury.

Role Overview:

As a Receptionist, you will be the first point of contact for guests, delivering a warm, professional, and seamless welcome. You will ensure every guest's experience begins and ends on a high note, assisting with check-in, check-out, and all guest queries throughout their stay. This role is ideal for someone passionate about hospitality, customer service, and being part of an ambitious and evolving team.

Key Responsibilities:

Greet and welcome all guests in a warm and professional manner Handle check-in and check-out processes efficiently and accurately Manage reservations and ensure all guest details are correct in the system Respond to guest enquiries both in person and via phone/email Provide information about the hotel, its facilities, and local attractions Work closely with housekeeping, dining, and spa teams to ensure guest expectations are exceeded Handle cash, credit card transactions, and billing procedures Maintain a tidy and presentable reception area Uphold the hotel's high standards of service and presentation, especially during our ongoing transformation into a 5-star destination

What We're Looking For:

Previous experience in a receptionist or front-of-house role, preferably in a hotel or luxury environment Excellent communication and interpersonal skills Proficient in using hotel booking systems and Microsoft Office (training provided) Friendly, approachable, and professional demeanour Ability to remain calm under pressure and solve problems proactively Flexibility to work various shifts, including weekends and evenings

What We Offer:

Competitive salary and benefits package Opportunity to be part of a prestigious heritage hotel during a landmark refurbishment project Training and career development opportunities Staff discounts across hotel services including dining and spa Supportive and friendly team environment

Join Us:

If you're enthusiastic about providing exceptional service and want to be part of the exciting next chapter of Dalhousie Castle's legacy, we'd love to hear from you.

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Benefits:

Company events Discounted or free food Employee discount Free parking On-site parking Store discount
Application question(s):

Can you demonstrate reception or front desk experience in a luxury or exclusive venue such as a five-star hotel or resort?
Experience:

Hotel Reception: 1 year (preferred)
Work Location: In person

Reference ID: DALHREC0805SG