Job Description

Receptionist

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Dalhousie Castle

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Contract:

Permanent

Salary:

12.21

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.


We are seeking a friendly and professional

Receptionist

to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

Key Responsibilities:

Welcome guests warmly and professionally upon arrival Manage check-in and check-out procedures efficiently and accurately Handle guest reservations, cancellations, and modifications Respond promptly to guest enquiries, requests, and complaints Maintain up-to-date guest records and ensure data accuracy Coordinate with housekeeping and maintenance for room readiness Process payments and handle cash or credit transactions securely Maintain a tidy and organized reception area Adhere to hotel policies, health & safety, and data protection standards

Our Values

Transparency |

We ensure clarity in communication so that there are no surprises

Ownership |

We think and perform like owners

Driven |

We have a constant desire for improvement

Investment in our People |

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme Discounted Hotel Stays across our 7H Portfolio Discounted Food and Beverage across our 7H Portfolio Incremental Holiday Entitlement Development Opportunities Home tech scheme Save as you Learn scheme Cycle to work scheme Employee Assistance Programme One celebratory day per year off Retail & Gym Discounts

Receptionist

----------------

Dalhousie Castle

Permanent


12.21