Job Description

Receptionist

Job brief

The Trouville Hotel Bournemouth is looking for an experienced Reception Agent to join our team.

You will act as the 'face' of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests' services.

Responsibilities

Assist Reception Supervisor in all aspects of the department and ensure service standards are followed

Consistently offer professional, friendly and engaging service

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Handle complaints and specific customers' requests

Other duties as assigned

Requirements

Proven work experience as a Receptionist

Thorough knowledge of customer service and office management

Excellent communication and people skills

Good organizational and multitasking abilities

Problem-solving skills

High School diploma; additional certification is a plus

Benefits

Competitive salary

Excellent training and development opportunities

Meals and uniform provided

Excellent career progression opportunities within a successful growing business

Job Type: Part-time

Benefits:

Discounted or free food On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 2 years (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: TH Hotel