Job Description

Location:

Brighton & Eastbourne

About the company:

London Women's Clinic is a leading fertility clinic in the UK, specialising in advanced reproductive treatments for women and couples. With a strong emphasis on inclusivity, the clinic offers a wide range of services including IVF, egg donation, sperm donation, and fertility preservation. Known for its patient-centred approach and cutting-edge technology, London Women's Clinic supports individuals from diverse backgrounds, including single women and LGBTQ+ families, on their journey to parenthood.

About the role:

The Receptionist plays a key role in creating a welcoming, professional, and efficient front-of-house experience for all patients and visitors to our Brighton and Eastbourne clinics. Working closely with the Lead Nurse and wider clinical team, the post holder will ensure the smooth day-to-day running of reception services, provide excellent patient care, maintain a clean and organised environment, and support administrative and financial processes.

The role involves managing appointments, handling queries and payments, supporting clinical teams, and maintaining a clean and organised reception area.

Job specification:

Responsibilities include greeting patients, managing bookings, answering enquiries, and processing payments. You will support clinical teams, send follow-up communications, register new patients, and assist with Open Days. Additional tasks include restocking refreshments, watering plants, and keeping the reception area presentable.

Person specification:

We are seeking someone with strong communication and organisational skills, a friendly and professional manner, and a proactive approach. Flexibility, reliability, and a focus on excellent patient care are essential.

Knowledge/Skills/Experience:

Experience in reception, administration, or customer service is essential, ideally in a healthcare setting. Good IT skills, including Microsoft Office, are required, and knowledge of CRM systems like Salesforce is an advantage. Understanding of GDPR and confidentiality is desirable.

Qualifications:

A minimum of GCSE-level education (including English and Maths) is required. Additional qualifications in customer service, business administration, or healthcare are desirable. Training in Basic Life Support (BLS) is preferred but can be provided.

This is a full-time position, Monday to Friday, with occasional weekend support required for events. A driving licence or easy access to both Brighton and Eastbourne is essential.

Benefits:

24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance Childcare vouchers Learning opportunities Pension plan Perkbox (benefits and reward platform)

Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Application question(s):

Do you have a full UK driving Licence?
Education:

GCSE or equivalent (required)
Experience:

Administrative: 1 year (required) Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/10/2025