Job Description

Job Ref:

BRI1160

Branch:

Mercure Bristol Grand

Location:

Mercure Bristol Grand, Bristol

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

12/06/2025

Closing date:

14/07/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it's no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

Act as a face of the hotelwhile greeting guests in a polite and professional manner Supervise daily tasks for all front desk operations Respond to guest questions and concerns Assist guests in a professional and timely manner Promote a positive and polite work environment Offer five-star customer service to all guests

Responsibilities

Follow check-in and check-out procedures for hotel guests Answer phone calls and book reservations Make plans for guests as requested Upsell hotel packages when appropriate Communicate with other hotel staff members to ensure smooth operations Track and update general supply inventory

Skills and qualifications

Strong verbal and written communication skills Exceptional customer service skills Problem-solving mindset Outstanding professionalism Ability to multitask and excel in a fast-paced environment Ability to work well with others

Preferred qualifications

Hospitality work experience Knowledge of property management systems and hotel reservation software Flexible weekend, nighttime, and long-hour availability Proficiency in a second language or multiple languages

Join the Team at Mercure Bristol Grand Hotel

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Are you looking for a rewarding career in a unique and vibrant environment? At Mercure Bristol Grand Hotel, we offer a fantastic opportunity to be part of a team that blends history, style, and contemporary creativity. Housed in a Grade 2 listed building, the hotel underwent an extensive makeover in 2017, with its design inspired by the city's thriving art scene and rich history. With over 500 pieces of commissioned street art, our hotel is a one-of-a-kind place to work where creativity and culture are celebrated every day.



Mercure Bristol Grand is perfectly situated just a mile from Bristol Temple Meads station, offering easy access to the city's top attractions, including the famous Clifton Suspension Bridge, museums, and lively shopping areas. As part of our team, you will be immersed in the dynamic spirit of Bristol, a city known for its rich heritage and creative energy.


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Why Work with Us?

Be part of a creative and unique environment

: With a strong focus on art and culture, you'll work in a hotel inspired by the largest urban street art festival in Europe.

Work in a supportive team

: We pride ourselves on creating an inclusive, engaging, and friendly atmosphere for both our guests and our staff.

Develop your skills in a dynamic environment

: Whether you're passionate about hospitality, event coordination, or food and beverage services, we offer opportunities to grow and develop your career.

At Mercure Bristol Grand Hotel, we value passion, creativity, and dedication. If you're looking to join a team where no two days are the same, this is the perfect place to build your career in hospitality.


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Join Us

We're always looking for enthusiastic and motivated individuals to join our team. If you're ready to take the next step in your career and become part of a stylish, innovative hotel that celebrates Bristol's culture, we'd love to hear from you.