Job Description

Working Hours Monday - Friday

Part time position - Hours to be:

Tuesday 0745 to 17.15

Wednesday 0900 to 18.30

Thursday 07.45 to 17.15

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.

Main Duties and General Administrative Responsibilities:

To function as the Receptionist for Maple Surgery, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
Monitoring the practice appointment system

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Providing a 'front of house' first point of contact for patients within the reception area

Processing repeat prescription requests

Enter and read/SNOMED CT code data taken from clinical letters

Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
Data entry of new and temporary registrations and relevant patient information as required

Offer general clerical assistance to Maple Surgery in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
Supporting Secretarial cover as required

Support other members of staff, providing cover during staff absences

Scan patient-related documentation and attach scanned documents to patients' healthcare records

Action incoming emails when necessary

Always observe patient confidentiality

Be familiar and comply with all Health and Safety rules and guidance policies

Ensure computer/written records are accurately maintained and securely stored

Other duties as necessary for the efficient operation of the surgery

Undergo mandatory training as may be required to develop your skills and abilities

Act in accordance with the CGPN rules and code of conduct

Job Types: Part-time, Permanent

Pay: 12.91 per hour

Expected hours: 28 per week

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Education:

GCSE or equivalent (required)
Licence/Certification:

UK Driving License (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/07/2025