Job Description

Receptionist / Centre Assistant / Front of House

Location:

Future Business Centres - Cambridge Central and Cambridge North

Hours:

21 hours working 3 days - Tues - Thurs, 9am - 5pm (or Rota Based)

Contract type:

Fixed-term contract to October 2026 with possibility of extension

Reports to

: Assistant Centre Manager

Salary:

13,800 pro rata (23k FTE) - depending on experience

Benefits:

Company pension scheme; private healthcare, healthcare cashback plan, wellness programme, store discounts, life insurance, flexible working, and more!

Must be able to work in the UK without sponsorship

We are looking for a highly motivated receptionist / centre assistant who will provide exceptional five-star customer service to all our clients by supporting the delivery of our busy reception and event hospitality services at Future Business Centres in Cambridge North and Central.

About Us

Allia Future Business Centres offer award-winning flexible workspace and a vibrant community for small businesses who are creating change. Allia Impact runs free business support programmes and innovative funded projects. Allia C & C provide a wide range of services on funding for social and commercial enterprises. Working together, they are dedicated to supporting businesses to thrive, grow and create jobs, so that they can make a positive impact on their community, as well as addressing social and environmental global challenges.

Our people are pivotal to our success, and we have grown expediently. Our team is over 50 strong in 3 locations and we continue to add to this number. We are an equal opportunities employer who embraces diversity, inclusion and flexible working.

Receptionist / Centre Assistant Role Responsibilities

Delivering reception services during our core hours of 8.30am-5.30pm, including receiving, directing, and responding to all calls, messages, sorting incoming and outgoing mail and assisting tenants and visitors. Occasionally assisting with tasks outside of core hours which may require early starts, late finishes and weekend working. Greeting and directing visitors and dealing with queries from tenants, visitors, customers, and the general public including making them aware of relevant services that we offer. Taking enquires, managing bookings and organising the delivery of conference and meeting room bookings to include setting up spaces for bookings with the movement of furniture to the desired layout and setting up and delivering our catering offer. Providing accounts and financial support by checking details are correctly logged in our Customer Relationship Management System and generating necessary invoices, credit notes and taking card payments. Managing tenant information through our management information system and logging prospects and new clients in our CRM system, providing reports to management when required. Monitoring, and reporting on, maintenance issues in the building, including having responsibility for the reception area and the conference/meeting rooms. Providing general administrative support to the reception and operations team i.e. processing applications, filing, photocopying, scanning, and purchasing supplies. Supporting property marking functions including creation/updating of property listings, flyers, posters and social media content. Ensuring the Centre's appearance is maintained to a high standard, liaising with our cleaning and maintenance contractors, to ensure the safety, welfare and expectations of our tenants and visitors at all times. Delivering exceptional, 5-star, customer service at all times. Promoting, encouraging, and assisting in creating a community spirit at the Centre. Any other task that is deemed as appropriate and within the competence of the individual. A motivation to do things and identify new ways of working, that improve the service we offer at the Centre. Being able to problem solve and work under own initiative when required.

Essential Skills and Experience

Proven experience in an administrative, office management, customer service or facilities role. Strong organisational skills with the ability to manage multiple priorities, bookings, and administrative systems. Confident and professional communicator, both written and verbal, with a high standard of customer service. Proficiency with CRM and operational software. Comfortable with financial processes including invoicing, payments, and credit notes. Demonstrated ability to take initiative, solve problems and work independently when needed. Calm under pressure with a flexible, can-do attitude and willingness to support out-of-hours or cross-site needs.

Desirable Skills and Experience

Previous experience in a customer-facing role within a business centre, coworking space or serviced office environment. Previous experience of supporting a marketing function such as creation of flyers, posters and other materials. Familiarity with managing events or meeting room logistics.

Personal Attributes

Friendly, approachable and customer-focused. Highly reliable and punctual, with a strong sense of responsibility. Detail-oriented with a commitment to maintaining high standards. Enthusiastic about supporting entrepreneurship, innovation, and community-building.

In return:

You'll be a part of a multi-award-winning organisation that drives innovation with a focus on addressing environmental and social challenges. We offer great benefits, friendly atmospheres, and flexible working options.

We are committed to equality and diversity for our ventures, tenants, colleagues, volunteers, trustees, and supporters. We value the strength that comes with difference and the positive contribution that diversity brings to the communities in which we serve. We are working to increase diversity and would particularly welcome applications from groups that are currently under-represented, including those from a BAME background.

To apply for this role, please send an up-to-date CV with a supporting covering letter highlighting your skills and experience along with why we should consider you for the role and your salary expectations to recruitment@allia.org.uk. Deadline for applications is the end of Sept 2025.

Application deadline: 30/09/2025.
Reference ID: FBCCA0925

Job Types: Part-time, Temporary
Contract length: 15 months

Pay: 13,800.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free fitness classes Free or subsidised travel Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Referral programme Sick pay Store discount Transport links
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person