Job Description

Job Title:

Receptionist/Admin Assistant

Duration:

This is a temporary role, and it is currently due to last until roughly March 2026

Location:

Kent & Canterbury Hospital, Canterbury, CT1 3NG

Hours:

37.5 hours per week, Monday - Saturday
Weekdays: A mixture of 8am - 4pm, 9am - 5pm & 10am - 6pm
Saturdays: 8am - 5pm
One in every third Saturday (get a day off in the week)

Pay Banding:

Band 2 -
Weekdays: 12.51 per hour
Saturdays: 17.64 per hour

Trust Location:

East Kent Hospitals Univeristy NHS Foundation Trust

The postholder must have the following experience:

Administrative experience

Good typing skills

Good customer service

General Duties

Provide an efficient and comprehensive administration and reception service to the Medical Day Unit.

Be an initial point of contact within the unit providing appropriate responses and onward directions to all callers in a courteous manner.

Ensure the unit maintains high standards of office organisation.

Maintain an effective filing and retrieval system, ensuring that outstanding issues are monitored and resolved.

Input and update data on the computer system in an accurate and timely manner.

Check and amend patient demographics to ensure accurate data is on hand at all times.

Maintain IT systems to accurately reflect correct patient data, activity and outcomes.

Request, track and transport patient notes in line with protocols.

Refer site management issues and complaint callers onto the appropriate department.

Collect, sort and prioritise incoming mail.

Deal with any correspondence as appropriate to provide professional and timely communication links between patient/relatives and medical/clinical staff and ensure channels of communication are efficient and effective at all times.

Answer the telephone in a courteous and timely manner. Deal with enquiries, take messages accurately and give information and advice (not medical) to GPs, patients, relatives and other staff in a manner responsive to customer needs and in accordance with Trust procedures.

Provide flexible cover and support according to the needs of the unit.

Arrange and follow up transport for patients requiring admission/discharge.

Report and follow up faulty equipment and ward repairs.

Be aware of Health and Safety regulations within the ward environment.

Maintain patient confidentiality in line with Trust policies.

Manage own workload and expectations but also work as a team to support the administration team as a whole.

Wait List Management

Ensure referrals/appointments are made accurately to the correct list, once prioritised. Referrals should be booked under the correct Clinician speciality, site and booked in chronological order.

Effectively use our hospital systems for the purpose of extracting, amending, up-dating and in-putting data to ensure that referrals are added to the list for the relevant specialty on the correct site and GP in a timely manner.

Book and organise appointments for patients.

Ensure upon discharge that patients requiring follow up appointments have been provided with this.

Keep track of patients who fail to attend their appointments to ensure they are not lost in the system and avoid unnecessary delays.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates -

work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary

Pay: 12.51-17.64 per hour

Experience:

Administrative: 1 year (preferred)
Work Location: In person