Job Description

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Receptionist - Castletown Surgery, Sunderland

Location: Castletown Surgery, Sunderland, SR5 3EX

Job Type: Permanent

Working Hours: 8am to 6.30pm Monday, Tuesday and Thursday ( with 30mins unpaid lunch break)

Salary: 12.21/h

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About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.



We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.



Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.



If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

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Job role overview

As the first point of contact for our patients and visitors, you will play a crucial role in delivering an outstanding patient experience. Your warmth, efficiency, and organisational skills will ensure that every patient feels valued and supported.


Key Responsibilities:

Welcome patients and visitors, ensuring a friendly and professional first impression. Manage appointments, including booking, rescheduling, and cancellations, using our electronic system. Handle incoming calls with professionalism, directing queries to the appropriate team members. Provide accurate information about the practice, services, and procedures. Assist with administrative tasks such as scanning, filing, and processing prescription requests. Process card payments for prescription medications. Maintain patient confidentiality and uphold data protection policies.
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What We're Looking For

Essential Skills & Experience:

Previous experience in a receptionist role. Exceptional communication and interpersonal skills, with a compassionate approach to patient care. Strong organisational skills and attention to detail, with the ability to multitask effectively. Proficiency in IT systems. Ability to adapt to a fast-paced environment and changing priorities.

Desirable Skills & Experience:

Previous experience in a GP practice. GCSEs in English and Maths. Experience using Emis Web

Benefits:

27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata) Enhanced family leave

Enhanced sick pay