Job Description

We are searching for a high performing, enthusiastic and empathetic individual to work in the Cheyne child development service. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff the successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The receptionist will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a 30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious 60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Details
Date posted
19 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
30,074 a year Per annum incl. HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
289-WLCH-29
Job locations
Chelsea & Westminster Hospital
369 Fulham Road
London
SW10 9NH
Job description
Job responsibilities
Key responsibilities include

• General reception duties and ensuring patients are greeted upon entry to the department.
• Maintain oversight of clinic rooms, check conditions and report any concerns
• Replenish leaflets/forms in all clinic rooms.
• Monitor stock levels and inform manager when running low.
• Maintain and monitor the room booking system to ensure efficient use of clinic space
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

For a detailed description of all responsibilities please refer to the job description attached. Job description
Job responsibilities
Key responsibilities include

• General reception duties and ensuring patients are greeted upon entry to the department.
• Maintain oversight of clinic rooms, check conditions and report any concerns
• Replenish leaflets/forms in all clinic rooms.
• Monitor stock levels and inform manager when running low.
• Maintain and monitor the room booking system to ensure efficient use of clinic space
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

For a detailed description of all responsibilities please refer to the job description attached.
Person Specification
Education and Qualifications
Essential

• Educated to GCSE level or equivalent experience

Experience
Essential

• Previous clerical experience including computer use
• Experience of working within customer-driven service.
• Experience of Patient Administration System

Skills and knowledge
Essential

• PC skills
• Ability to work under supervision as part of a team
• Good organisational skills in order to plan and prioritise workload
• Willing to learn new systems
• Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels
• Knowledge of filing systems.
• Able to file accurately and pay attention to detail

Reception Experience
Essential

• Experience, PAS related knowledge Customer Service

Desirable

• Customer Service Skills

Person Specification
Education and Qualifications
Essential

• Educated to GCSE level or equivalent experience

Experience
Essential

• Previous clerical experience including computer use
• Experience of working within customer-driven service.
• Experience of Patient Administration System

Skills and knowledge
Essential

• PC skills
• Ability to work under supervision as part of a team
• Good organisational skills in order to plan and prioritise workload
• Willing to learn new systems
• Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels
• Knowledge of filing systems.
• Able to file accurately and pay attention to detail

Reception Experience
Essential

• Experience, PAS related knowledge Customer Service

Desirable

• Customer Service Skills

Skills Required