Job Description

Receptionist

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Circa 12.21 Per Hour

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Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.


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Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for Receptionists to join the team.


The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a receptionist, you'll be the welcoming face of The Reserve, offering a warm, professional first impression to every guest. From smooth check-ins and check-outs to offering helpful information and a personalised service, you'll play a key role in delivering those memorable guest experiences.

Responsibilities:

Welcome guests with warmth, friendliness, and professionalism Manage check-in and check-out procedures efficiently Handle guest requests, questions, and bookings Liaise with housekeeping, concierge, and other departments Process payments and maintain accurate records Support the front office team in maintaining high standards of service

What We're Looking For:

Previous front desk or hospitality experience preferred A natural communicator with a warm and confident manner Detail-oriented with strong organisational skills Comfortable using hotel systems and technology Flexible and reliable, with a passion for hospitality

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Troo Benefits

Pension Scheme:

Gear up for the future with our pension scheme that ensures your financial stability.

Fantastic Food & Beverage Discounts:

Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.

Mind-Blowing Employee Discount Rates:

As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.

Long Service Incentives:

Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Team Member pass so you can visit the zoo during your time off. * An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.