Job Description

About the Role

Clacton Community Practices are recruiting for a receptionist to join Kennedy Way Medical Centre for 27.5 hours per week.



The successful candidate will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. You will act as a point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Duties can include but are not limited to:
greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. Further information is provided in the attached job description.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

We are part of Ranworth Primary Care Network, which is comprised of Caradoc Surgery, Ranworth Surgery in Clacton-on-Sea, Green Elms Health Centre in Jaywick and Kennedy Way Medical Centre in Holland on Sea. We have a diverse patient population, of around 32,000 and all practices work on SystmOne.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.