Job Description

Position Overview:

We are seeking a professional and customer-oriented individual to join our team as a Full Time Hotel Receptionist at our 44-bedroom hotel. The ideal candidate will be responsible for delivering exceptional customer service, handling check-ins, managing daily accounts, answering phone inquiries, and efficiently passing sales leads to the sales team. If you are a courteous, detail-oriented, and organized individual with excellent communication skills, we encourage you to apply.

Responsibilities:

Greet and check-in guests in a warm and friendly manner. Manage the opening and closing of daily accounts with precision and accuracy. Answer incoming calls, providing information and assistance as needed. Collaborate with the sales team to transfer and follow up on sales leads. Maintain a professional and welcoming demeanor at all times. Prioritize customer service to ensure a positive guest experience. Handle guest inquiries and resolve issues promptly and effectively.

Qualifications:

Previous experience in a customer service role is preferred. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficient computer skills, including knowledge of hotel management systems. Ability to multitask and work efficiently in a fast-paced environment. Professional appearance and conduct.

Shift Patterns:

Early Shift: 7:00 AM to 3:00 PM Late Shift: 2:30 PM to 10:30 PM

Weekend Requirements:

Availability to work part of every other weekend.

Benefits:

Competitive hourly wage. Training and development opportunities. Staff discounts on hotel services.
Job Type: Full-time

Pay: 10.00-12.21 per hour

Expected hours: 30 - 40 per week

Benefits:

Company pension Discounted or free food Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: Reception