Job Description

We have a fantastic new opportunity for a

Receptionist

to join our motivated team for The Quay Hotel & Spa, Deganwy

.

Reporting to the House Manager, you will provide a friendly and efficient service to the hotel guests.

Your Responsibilities

Check-in and check-out guests ensuring all requirements are met throughout their stay and all our residents receive a first-class customer service Be a point of contact for our guests and answer any queries and requests, face to face or on the phone Manage your shift efficiently, which will involve cash handling and reconciling payments Answer telephone calls and emails, make bookings and send confirmations Make lunch and dinner reservations Look after group bookings Be able to assist other departments where necessary To liaise with the Duty Manager to resolve any issues that may arise on your shift

Your Profile

Fluent in English in both speaking and writing Competent with Word, Excel and Outlook Ability to be calm and to deal with customer requests Have a positive attitude and demonstrate excellent customer care & communication skills. Works well within a team but self-disciplined enough to manage your own workload Flexible to work shifts, during week days and weekends. You should be passionate about hospitality and be customer focused
Job Type: Full-time

Pay: 12.77 per hour

Additional pay:

Tips
Schedule:

Day shift Holidays Monday to Friday Weekend availability
Ability to commute/relocate:

Conwy LL31 9DJ: reliably commute or plan to relocate before starting work (required)
Experience:

Reception: 2 years (required)
Work Location: In person