Job Description

If you would like to join a hardworking, dedicated team who are kind, care, trust and respect patients and their colleagues, then we have an opportunity for you.

About us

Western Vale Family Practice is a friendly, positive and forward thinking practice. Our main site, which is also our main administrative centre, is based in the health centre in Cowbridge and we have branch surgeries in Llantwit Major and St Athan.

We offer General Medical Services to over 13,700 + patients.

We currently have 8 Doctors, 3 Pharmacists, 2 Advanced Nurse Practitioners, 4 Practice Nurses a Healthcare Support Worker and a team of administrative and reception staff.
We also undertake the vocational training of new General Practitioners, Pharmacists, Practice Nurses and Medical Students.

We are an EMIS Practice.

Since we often care for people and their families over extended periods of time, the relationship between patients, the Doctors and staff in the Practice is particularly important. All our staff at all times are expected to behave in accordance with the Practice values, which are:

We Care, Respect and treat our patients and colleagues with

Kindness

; We

Trust

one another; and act with

Honesty

We take

Personal Responsibility

As a Practice we aim to ensure that staff are appropriately trained and confident in the work they do and we provide opportunities to continuously learn, develop, gain job satisfaction and reach their full potential.

Job Summary:

Applicants must be able to work a range of shifts Monday to Friday between the hours of 8am-6.30pm (usually either 8-1 or 1-6 or 6.30pm)

Assist patients in person or via the telephone, to access appropriate information, advice, services or healthcare professionals in a helpful, efficient and effective way Liaise with the multi-disciplinary team across the Practice sites and the wider NHS on behalf of patients Undertake general administration duties as requested Project a positive, confident and friendly image to patients and visitors at all times Respond well to work pressures and use own initiative Adhere strictly to the rules governing patient confidentiality Be flexible in working days and hours Support the ongoing development of the Practice.

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using guidance, training, judgment and personal communication skills, ensure that patients are signposted to the most appropriate service or clinician within the Practice Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery. Enter requests for home visits into the appointment system, ensuring careful recording of all relevant details and refer on as appropriate Action repeat prescription requests and ensure that they are ready for collection by the patient or Pharmacy within 48 working hours Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same Enter or amend patient information on to the computer as required Collate and process results for patients, ensuring patients are notified of any changes to their medication Complete forms for the Nurse, Phlebotomist and Doctors as required Ensure all pathology samples and internal mail are ready for collection by the appropriate courier Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Maintain levels of equipment, stationery and general stock for clinical rooms, waiting room and reception area Ensure that waiting and reception areas are clean and that all information displayed is accurate and up to date Undertake any other additional duties appropriate to the post as requested by the Partners, Practice or Reception Manager.
As a Practice we aim to ensure that staff are appropriately trained and confident in the work they do and we provide opportunities to continuously learn, develop, gain job satisfaction and reach their full potential. We also offer:

NHS Pension (23.8% employer contribution) Minimum 6.6 Weeks (33 days) Annual Leave pro rata to start (includes Bank Holidays) + Birthday Day Off (after one year service). Increases to 7.6 weeks (38 days) + Birthday - with length of service Training and development as identified in your reviews/appraisals Access to confidential health and wellbeing advice and support for you and your immediate family Access to NHS Staff discounts via Blue Light Card see https://www.bluelightcard.co.uk/

Experience & Skills

Previous experience in a GP surgery setting is preferred (ideally using EMIS clinical system) Strong computer skills Excellent phone etiquette and communication skills Administrative experience with a focus on administrative tasks and data entry Organisational skills to manage multiple tasks efficiently Familiarity with office procedures
Job Type: Part-time

Pay: 12.94-13.33 per hour

Benefits:

Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person

Application deadline: 15/08/2025
Expected start date: 01/09/2025