Job Description

The 4 star AA Accredited Holiday Inn London Gatwick Worth located in Crawley is currently recruiting for a full time Receptionist to provide an efficient reception service, whilst ensuring all guests are dealt with in a hospitable and courteous manner, according to IHG Brand Standards. Full and part time positions are available.

Our hotel currently has 118 bedrooms, increasing to 158 rooms with extension works currently ongoing. The project also includes a new build state of the art conference facility that will accommodate up to 400 guests for private dining. Our restaurant, bar & reception area will also be extended and refurbished throughout. This is a fantastic opportunity for a talented and ambitious individual to join a growing company.

A working knowledge of hotel operating systems is essential and a background of working in busy hotel environments would also be beneficial.

Duties & Requirements:

Excellent customer service skills

To Display a polite and professional attitude to internal and external guests

To answer the telephone promptly and in a polite and efficient manner

To assist guests with queries relating to the hotel, local transportation and the local area

Upsell hotel saver packages

To implement the hotel security policies and procedures and remain vigilant at all times

Ensure all guests are charged correctly according to their reservation and charges are posted correctly

Check guests in and ensure sufficient credit has been taken to account from their room and any incidentals

Check guests out clearing balances and ensuring ledger payments are posted to the correct account numbers

Ensure maximum IHG Rewards Club enrolments are achieved.

Hotel experience is preferable

Possess the ability to work under pressure and have strong organisational skills

Have an excellent command of the English language, both spoken and written

Must be flexible and able to work different shift patterns each week. Shifts begin at 7am, 3pm and 11pm

Benefits:

Monthly upselling bonus

Opportunity to work for a well renowned brand

Auto enrolment pension scheme

Development and training prospects

Discounted stays in over 4,000 IHG hotels around the world

Discounted Food and Beverage facilities in over 4,000 IHG hotels around the world

Uniform

Paid overtime

5.6 weeks annual leave entitlement, pro-rata depending on start date within the holiday year

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Crawley RH10 4SS: reliably commute or plan to relocate before starting work (preferred)
Experience:

Hotel Reception: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 24/05/2021