Job Description

Job Ref:

CRI3212

Branch:

Crowne Plaza London Gatwick Airport

Location:

Crowne Plaza London Gatwick Airport, Crawley

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

23/09/2025

Closing date:

06/11/2025

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.



Why join Crimson Hotels- We believe great people deserve great perks:


Discounted stays around the world Free meal on duty + unlimited hot drinks Paid day off for your Birthday Team member discounts Health Benefit schemes Employee Assistance Programme and wellbeing initiatives Learning and development opportunities for career progression Recognition and reward schemes

Our Values

We

care

deeply about our people and communities,

empower

each other to grow and succeed, embrace

inclusivity

creating a welcoming environment for all,

innovate

to continuously improve, and remain

sustainable

to protect our future.



As part of the Crimson Hotels Group, you will join the team at Crowne Plaza London Gatwick which is a 294-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.?

What your day will look like?

You'll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you'll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You'll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.

What You'll Bring?

We're looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You'll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you'll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.


We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.



Ready to join us? Apply now and let's grow together.


Crowne Plaza London - Gatwick Airport is located just a 5-minute drive from Gatwick Airport and less than a mile from Crawley Manor Royal Business District, home to multinational companies such as Thales, Elekta, and the Boeing Flight Simulator. The Gatwick Express provides a direct rail link to London in just 30 minutes, while regular trains from nearby Three Bridges and Crawley stations, both under 2 miles from the hotel, also connect to London and Brighton.



Guests can enjoy locally sourced cuisine at The Cube Restaurant for breakfast and dinner, while The Olive Grove serves drinks and light meals throughout the day. The heated outdoor terrace provides the perfect spot to unwind with colleagues over cocktails, and a 24-hour fitness suite is also available.



Meeting and event facilities include private boardrooms and a stylish event suite with a foyer and bar, ideal for receptions or dinners for up to 200 guests, or meetings of up to 280 attendees.

Sustainability

Sustainability is at the core of our business. We have been awarded the Green Key certification, which reflects our commitment to environmental responsibility and sustainable practices.