Job Description

About Nuriss Skincare and Wellness Clinic

Nuriss is a doctor-led skincare and wellness clinic founded by Dr. Anita Sturnham, a globally recognised GP and dermatology specialist. We offer a unique, integrated approach that combines advanced aesthetic treatments with a focus on internal wellness. Our doctors and specialists work closely to deliver safe, effective care that treats more than just the surface.

We are looking for a well-presented, reliable, and professional Receptionist to join our growing team. As the first point of contact for our clients, you will deliver an exceptional, five-star experience while managing daily front-of-house and administrative duties. This role requires excellent organisational skills, the ability to multitask in a fast-paced environment, and a commitment to outstanding customer service. You will assist and report directly to the Clinic Manager.

Key Responsibilities

Welcome and greet patients, ensuring a five-star experience from the first enquiry through their entire journey. Provide exceptional customer support and build positive relationships with clients. Respond promptly to patient enquiries, ensuring high standards of care at all times. Support the Clinic Manager with administrative and operational tasks as needed. Schedule appointments, manage bookings, and handle payments. Apply numbing cream to clients before treatment, as required. Manage and distribute clinic-issued prescriptions in a timely manner. Convert enquiries into appointments by understanding client needs and concerns. Use client data to retain and engage existing patients, helping to drive revenue. Assist with promotional campaigns and contribute ideas for business growth. Maintain compliance with clinic policies and protocols. Handle client complaints or concerns professionally and empathetically. Promote Nuriss services and products confidently and accurately. Support colleagues with additional tasks to ensure smooth day-to-day clinic operations.

Key Skills & Requirements

Previous experience in a receptionist or front-of-house role is essential. Experience in the aesthetics or beauty industry is highly desirable. Familiarity with the Zenoti CRM system is an advantage. Proficient computer skills, including Microsoft Office Suite and Google Workspace. Excellent organisational and multitasking abilities. Strong phone etiquette and communication skills. A genuine focus on delivering exceptional customer care.

Benefits

Company pension scheme Employee discounts Heavily discounted treatments and products for you and your family/friends Ongoing training and career development

Schedule

8-hour shifts Some weekend availability required (including alternate Saturdays) Holiday cover as needed

Location

London, W1G 6LH - you must be able to commute reliably or plan to relocate before starting.

Additional Information

This role requires working three days per week, including alternate Saturdays. Applicants must speak English fluently.
Job Type: Part-time

Pay: 14,000.00-16,000.00 per year

Expected hours: 22 per week

Additional pay:

Commission pay
Benefits:

Company pension Employee discount Flexitime Health & wellbeing programme Store discount
Schedule:

8 hour shift Holidays Weekend availability
Ability to commute/relocate:

London W1G: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

This role requires the candidate to work three days per week. One of the days would include alternate Saturdays. Do you have experience working in the Aesthetics, Medical or Beauty Sector?
Work Location: In person