Job Description

An opportunity has arisen for a motivated and dedicated individual to join our team. Committed to providing an efficient and effective front-line service in our Reception based at Danetre Hospital, Daventry.



The successful applicant must be reliable, able to work flexibly and be committed to providing a quality service. A professional telephone manner and good organisational and communication skills are essential; previous switchboard experience would be an advantage although full training will be provided.

Shift Pattern:

26 hours per week; Monday, Tuesday, Thursday & Friday 07.30-14.30 (30 Minute unpaid break each day). These hours are subject to change.

Some of the main duties of this job include:

Provide a quality, professional 'front of house' reception service.



Be customer focused, polite, and have a professional appearance.



Flexibility is required to work additional hours including bank holidays.



Answer incoming calls quickly and politely.



Support clinicians on booking in appointments on system one as applicable.



Welcome visitors and staff at reception and assist with any queries.



Ensure on-call books and duty rotas are kept up to date and amended as changes occur.



Respond immediately to all emergency/intruder alarms and emergencies and carry out the prescribed procedure quickly.



Ensure any incidents are recorded accurately.



Maintain the diary, booking meeting rooms and taxis using the relevant procedure where appropriate.



Operate the Trust Facilities Help Desk and PFI (Kiers/Robertsons) helpdesk when required.



Issue keys as requested ensuring that they are signed for and returned.



Sort internal and external mail as required.



Undertake administration duties as required.



Take an active role in keeping the reception area tidy, including vacuuming, polishing and general high and low dusting.



NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.



For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the 'About You' Section of the document.