Job Description

We are looking for a highly motivated, great communicator to join our reception team! Although experience is great it isn\xe2\x80\x99t essential as full training will be provided, all you need is a friendly manner and a passion for people! We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. What is in it for you? At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:

• Enhanced maternity and paternity pay
• Complimentary meal for two to celebrate your work anniversary
• 50% brand discount on both food and drink
• 100% of service charges shared amongst you and the team
• Free meals during breaks
• Christmas Day and New Year\xe2\x80\x99s Day closures to guarantee time off with your loved ones
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress

As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future supervisory or management role. About Us At Fazenda, we bring all the tradition behind the unique rodizio way of serving, from the Pampas to the UK. Offering continuous table side service of the finest grilled meats and South-American sides, our goal is to deliver an unforgettable experience to our guests, time and time again. A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly-knowledgeable team. About the role: As a Receptionist you will be responsible for welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us. Often the first point of contact for our guests, you\xe2\x80\x99ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
• Handling and organising reservations using our online reservation system and ensuring guest requests are met
• Responding to guest feedback via email and social media channels

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. Happy to Talk Flexible Working


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