Job Description

AG Hotels?Group is seeking an experienced and confident receptionist to join our

Orchid Hotel, Epsom

. The ideal receptionist should be friendly and hospitable. We are looking for someone who puts our people at the heart of everything we do, is passionate for customer service and hospitality.

Candidates must be flexible to work on

any day of the week

and at

varying shift times

, including weekends and holidays, as per business requirements.

Job Responsibilities

1. Greet guests as they arrive, ensuring smooth check in and check out

2. Manage room reservations and ensure that all guest information is accurate and up-to-date

3. Process guest payments and ensure that all financial transactions are accurate and secure

4. Respond to guest inquiries and requests for assistance in person and over phone

5. Report any health and safety issues/ maintenance issues to the relevant department

6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded

7. Assisting in F&B and Housekeeping department as per business requirements

Pre-Requisites

1. Should have a background in Front office Hospitality

2. Should be willing to multitask

3. Passion for the Hotel industry

4. Familiarity with hotel property management systems (PMS) preferably Rezlynx

5. Proficiency in Microsoft Office and basic computer skills

6. Professional appearance and demeanor

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Benefits:

Employee discount
Application question(s):

Which PMS you have used in your last Hotel? Are you willing to do 7-3 and 3-11 shifts ? Are you willing to work on weekend or bank holidays?
Experience:

Front office: 2 years (preferred) Hospitality: 2 years (preferred)
Work Location: In person