Job Description

Job Ref:

BRI1170

Branch:

Mercure Exeter Southgate Hotel Spa

Location:

Mercure Exeter Southgate Hotel Spa, Exeter

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Full Time

Posted date:

27/06/2025

Closing date:

29/07/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it's no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

Act as a face of the hotelwhile greeting guests in a polite and professional manner Supervise daily tasks for all front desk operations Respond to guest questions and concerns Assist guests in a professional and timely manner Promote a positive and polite work environment Offer five-star customer service to all guests

Responsibilities

Follow check-in and check-out procedures for hotel guests Answer phone calls and book reservations Make plans for guests as requested Upsell hotel packages when appropriate Communicate with other hotel staff members to ensure smooth operations Track and update general supply inventory

Skills and qualifications

Strong verbal and written communication skills Exceptional customer service skills Problem-solving mindset Outstanding professionalism Ability to multitask and excel in a fast-paced environment Ability to work well with others

Preferred qualifications

Hospitality work experience Knowledge of property management systems and hotel reservation software Flexible weekend, nighttime, and long-hour availability Proficiency in a second language or multiple languages

Join the Team at Mercure Exeter Southgate Hotel

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Looking for a career opportunity in a vibrant, central location? Mercure Exeter Southgate Hotel offers an exciting environment where you can be part of a dedicated team, delivering exceptional service in one of the most historic and beautiful cities in England. Positioned in the heart of Exeter, our hotel is within walking distance of the iconic Exeter Cathedral, the bustling city centre, and the scenic historic quay, making it an ideal place to work and grow your career in hospitality.



Whether you're interested in customer service, hospitality management, or working in our wellness facilities, Mercure Exeter Southgate Hotel offers a variety of career opportunities across different departments. From our heated pool and fitness room to our meeting and conference facilities, we offer a dynamic and inclusive environment where you can develop new skills and build your professional path.


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Why Work with Us?

Central Location

: Our hotel's prime location offers the chance to work in the heart of Exeter, surrounded by local attractions and historic sites.

Career Development

: We believe in supporting the growth of our team members and providing opportunities to develop your skills in the hospitality industry.

Dynamic and Supportive Team

: Work in a friendly and welcoming environment where you can collaborate with talented colleagues, all while providing excellent service to our guests.

Work in a Top-Tier Facility

: From our spa with a heated pool and fitness room to our meeting spaces, our hotel offers a variety of areas where you can contribute and thrive.
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Join Us

If you're passionate about hospitality and ready to contribute to a team committed to delivering exceptional guest experiences, we'd love to hear from you. Whether you're looking to start your career or take the next step, Mercure Exeter Southgate Hotel provides the perfect place to grow professionally.