Job Description

Job Ref:

PRO1015

Branch:

Mercure Exeter Southgate Hotel Spa

Location:

Mercure Exeter Southgate Hotel Spa, Exeter

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

22/10/2025

Closing date:

24/11/2025

We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

Act as a face of the hotelwhile greeting guests in a polite and professional manner Supervise daily tasks for all front desk operations Respond to guest questions and concerns Assist guests in a professional and timely manner Promote a positive and polite work environment Offer five-star customer service to all guests

Responsibilities

Follow check-in and check-out procedures for hotel guests Answer phone calls and book reservations Make plans for guests as requested Upsell hotel packages when appropriate Communicate with other hotel staff members to ensure smooth operations Track and update general supply inventory

Skills and qualifications

Strong verbal and written communication skills Exceptional customer service skills Problem-solving mindset Outstanding professionalism Ability to multitask and excel in a fast-paced environment Ability to work well with others

Preferred qualifications

Hospitality work experience Knowledge of property management systems and hotel reservation software Flexible weekend, nighttime, and long-hour availability * Proficiency in a second language or multiple languages