Job Description

Location:

City West Country Ltd (Exeter)

Job Type:

Full Time, Permanent

Salary:

20,800.00 - 28,571.40 per annum.

Hours:

Monday - Friday 08:30-18:00


We are currently looking for a Receptionist to join our team at our Head Office Facility in Exeter. This is an excellent opportunity to work with a prestigious brand that values growth, teamwork, and employee development.

Why Join City West Country?

For over 40 years, weve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression.


Heres what youll enjoy as part of our team:

25 days holiday

+ bank holidays Employee

Car Scheme

Scottish Widows salary sacrifice pension scheme Access to our exclusive

Benefits Hub

discounts on big brands

Employee Assistance Programme

Comprehensive

training and support

Aspiring Managers programme

for future leaders Cycle to work scheme and

eye care vouchers

Life assurance 1 x basic salary Long Service Awards to celebrate your milestones

What you'll be doing:

As a Receptionist you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.

Key Responsibilities:

Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further Approaches & welcomes all visitors in a friendly and open manner Capturing customer data to ensure that information is consistent Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases Providing all customers in the showroom/reception with immediate attention Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.) Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered

Were looking for someone who:

Has a strong IT skillset Provides excellent customer service experience and interpersonal skills Must be accurate and show attention to detail Has excellent ability to work under pressure Is flexible in dealing with varying workloads and tasks

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.