Job Description

Featherstone Family Health Centre serves a population of approximately 5000 patients and we are looking for a part-time flexible and enthusiastic Receptionist to join our friendly Practice Team. Acting as the Practices first point of contact and the ability to signpost patients to the correct service/healthcare professional is imperative. The successful candidate will provide a high quality reception service to patients, doctors and colleagues.
Previous experience in this type of role and knowledge of EMIS Web and Docman would be an advantage, although not essential as training will be provided.
The post available is for 20 hours per week, days to be agreed.
There is an essential requirement for the successful candidate to provide cover for holidays and sickness at short notice.
Main duties of the job
Handling phone calls, managing appointments, and directing patients to the correct services or clinicians.Key duties include providing patient care, maintaining administrative systems, processing prescriptions, and ensuring confidentiality.The role also involves acting as a "care navigator," assessing patient needs, offering self-help advice, or signposting to other community services to ensure timely and appropriate care.
About us
We are a dedicated, friendly, and innovative training practice with the following Healthcare Professionals :
1 Senior Partner, 2 Salaried GPs, 1 Nurse Manager, 1 HCA, Administration and Reception team.
We strive to ensure that our patients receive the best possible care.
Details
Date posted
04 September 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5073-25-0000
Job locations
Old Lane, Off Hilton Road
Featherstone
Wolverhampton
WV10 7BS
Job description
Job responsibilities
: GP Receptionist
Job Title: GP Receptionist Reports to:Practice Manager/Senior Receptionist Location:Featherstone Family Health Centre Hours: Part time Position 20 hours
Job Purpose
To provide a welcoming, efficient, and professional reception service for patients and visitors. The GP Receptionist is the first point of contact for the practice and plays a vital role in ensuring smooth day-to-day operations by supporting patients, doctors, nurses, and administrative staff.
Key ResponsibilitiesPatient Interaction
Greet patients and visitors in a friendly and professional manner.
Answer incoming telephone calls promptly and courteously, directing them as appropriate.
Book, amend, and cancel appointments using the practices clinical system.
Manage patient queries, requests, and concerns with empathy and discretion.
Assist with patient registration, updating records, and processing changes of details. Administration & Record Keeping
Maintain accurate and confidential patient records in line with GDPR and practice policies.
Process repeat prescription requests following established procedures.
Handle incoming and outgoing correspondence, including emails, letters, and clinical documents.
Support the organisation of clinics, recalls, and screening programmes. Practice Support
Work collaboratively with the GP team, nurses, and other staff to ensure efficient service delivery.
Provide administrative support for audits, reports, and clinical tasks as required.
Assist with opening and closing the surgery, ensuring security procedures are followed.
Monitor and maintain supplies of reception materials (e.g., forms, leaflets, stationery). Compliance & Confidentiality
Adhere to all practice policies and procedures, including safeguarding, confidentiality, and data protection.
Handle sensitive information with discretion and professionalism.
Participate in training and development to maintain up-to-date knowledge of systems and procedures. Job description
Job responsibilities
: GP Receptionist
Job Title: GP Receptionist Reports to:Practice Manager/Senior Receptionist Location:Featherstone Family Health Centre Hours: Part time Position 20 hours
Job Purpose
To provide a welcoming, efficient, and professional reception service for patients and visitors. The GP Receptionist is the first point of contact for the practice and plays a vital role in ensuring smooth day-to-day operations by supporting patients, doctors, nurses, and administrative staff.
Key ResponsibilitiesPatient Interaction
Greet patients and visitors in a friendly and professional manner.
Answer incoming telephone calls promptly and courteously, directing them as appropriate.
Book, amend, and cancel appointments using the practices clinical system.
Manage patient queries, requests, and concerns with empathy and discretion.
Assist with patient registration, updating records, and processing changes of details. Administration & Record Keeping
Maintain accurate and confidential patient records in line with GDPR and practice policies.
Process repeat prescription requests following established procedures.
Handle incoming and outgoing correspondence, including emails, letters, and clinical documents.
Support the organisation of clinics, recalls, and screening programmes. Practice Support
Work collaboratively with the GP team, nurses, and other staff to ensure efficient service delivery.
Provide administrative support for audits, reports, and clinical tasks as required.
Assist with opening and closing the surgery, ensuring security procedures are followed.
Monitor and maintain supplies of reception materials (e.g., forms, leaflets, stationery). Compliance & Confidentiality
Adhere to all practice policies and procedures, including safeguarding, confidentiality, and data protection.
Handle sensitive information with discretion and professionalism.
Participate in training and development to maintain up-to-date knowledge of systems and procedures.
Person Specification
Qualifications
Essential

• GCSE grade A to C or equivalent in English and Maths
• Good IT skills and experience using computer systems

Desirable

• Previous experience in a reception, customer service, or healthcare role

Experience
Essential

• Previous experience in a reception, customer service, or healthcare role would be an advantage
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong organisational and multitasking abilities
• Commitment to patient care, confidentiality, and equality

Desirable

• Knowledge of Clinical Systems EMIS and Docman although full training will be given

Person Specification
Qualifications
Essential

• GCSE grade A to C or equivalent in English and Maths
• Good IT skills and experience using computer systems

Desirable

• Previous experience in a reception, customer service, or healthcare role

Experience
Essential

• Previous experience in a reception, customer service, or healthcare role would be an advantage
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong organisational and multitasking abilities
• Commitment to patient care, confidentiality, and equality

Desirable

• Knowledge of Clinical Systems EMIS and Docman although full training will be given

Skills Required