Job Description

About the Role

The Grove Medical Centre in Felixstowe are seeking a confident, organised and approachable receptionist to join our busy GP surgery, to become part of a supportive team. This position is offered on a part-time basis, working approximately 15 hours per week, but these will vary depending on need, so you must be able to work flexibly.
The main responsibilities of the role include:
First point of contact for all patients. Answering calls. Making appointments or re-scheduling. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable.
All applicants should ensure that they live within reasonable commuting distance.

About Us

The team at the Grove Surgery are extremely supportive and committed to fostering growth and development. As a teaching practice, we are passionate about upskilling our current staff and creating a positive learning environment where everyone can thrive. We have a collaborative culture, emphasis on staff development, and commitment to delivering high-quality patient care.



The surgery itself is a large, modern, purpose-built facility equipped with the latest technology and resources to support high-quality patient care. Our commitment to innovation and continuous improvement ensures that both staff and patients benefit from a welcoming, efficient, and forward-thinking healthcare setting.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.