Job Description

Receptionist

================

Front of House - Fowey Hall Hotel

--------------------------------------

###

Contract:

Permanent

Salary:

12.21 per hour plus generous service charge and great benefits

Are you passionate about providing exceptional customer service and creating memorable guest experiences? Fowey Hall Hotel, nestled in the picturesque surroundings of Fowey, is seeking a dynamic and friendly Receptionist to join our lovely team.

Role overview

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This a permanent role, at 32 hours per week (including weekends), with an hourly rate of 12.21, plus generous service charge and a brilliant benefits package.

Responsibilities:

Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.

Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.

Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.

Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests - especially the littlest ones!

To succeed in this role we are looking for:

Previous experience working with Opera - would be beneficial Charisma, an engaging personality, and a genuine passion for providing outstanding guest service. Flexibility to adapt to changing situations and guest needs. Ability to work collaboratively with colleagues across different departments. Ability to maintain a professional appearance and demeanour. Excellent communication and interpersonal skills. Positive attitude and a willingness to go the extra mile for guest satisfaction.

Why work with us?

Our

training and development

is a little different here at LFH- we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training. An

extra day's holiday for your birthday

EarlyPay

- Need to access some of your monthly salary a little early sometimes? No problem!

Cycle to work scheme

Help@Hand

- Our online health and wellbeing service - Get same day remote GP appointments, Mental Health support and Physiotherapy on us.

Life Assurance Benefit

for peace of mind for your loved ones.

Enhanced Maternity and Paternity packages

Want to give back but never have the time? We will give you a

paid day off for any volunteering

or fundraising you would like to get involved in once a year

The LFH Benefit Hub

- Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers

50% off Food and Beverage and the Spa

across Luxury Family Hotels. Incredible

discounted hotel stays

for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group,

Fowey Hall Hotel

is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.


We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding - just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.