Job Description

Who we are?

Truly Dental is a modern dental group operating across Ireland, the UK, and the UAE, focused on delivering high-tech, compassionate, and high-quality dental care. The group is known for its patient-first approach, advanced clinical environments, and multidisciplinary teams working under one roof. The Glasgow clinic represents a new strategic acquisition and growth milestone for Truly Dental.

Fast Facts

Multidisciplinary dental care model across multiple countries Extended opening hours are designed to maximize patient access Technology-driven clinics with modern practice management systems Strong focus on patient experience from first contact to treatment completion

Role Purpose

As Receptionist - Front of House, this role is the first and most critical point of contact for patients. The position ensures a warm, professional, and efficient front-of-house experience while supporting smooth clinical operations through accurate scheduling, patient coordination, and administrative execution in a fast-paced dental environment.

Key Responsibilities

Welcome and assist patients in person, ensuring a friendly, calm, and professional first impression. Manage a high volume of incoming calls and patient queries, prioritizing effectively between in-person and remote needs. Schedule, reschedule, and confirm appointments, coordinating closely with dentists and clinical staff. Prepare and manage patient records and documentation in line with GDPR and confidentiality standards. Handle billing processes, take patient payments, reconcile daily cash, and manage deposits as required. Operate clinic management software (EXACT preferred; training provided). Support clinic changeovers, collaborate with weekend or extended-hour teams when applicable, and assist with trial shifts or onboarding support. Uphold Truly Dental's hospitality standards and contribute positively to team culture.

Requirements - Skills & Competencies

Education

Secondary education required Vocational or administrative training is an advantage

Experience

1-2+ years in reception or front-of-house roles Dental, healthcare, or hospital reception experience strongly preferred Experience in fast-paced, high-volume customer service environments

Knowledge & Skills

Multiline phone systems and appointment scheduling Billing, payment handling, and cash reconciliation Practice management systems (EXACT or similar CRM experience is a plus) Strong multitasking and organizational skills Excellent spoken and written English (advanced to native level preferred) Professional discretion and strong understanding of patient confidentiality

Core Competencies

Patient-centric mindset and empathy Stress tolerance and prioritization Teamwork and collaboration with clinicians Reliability, punctuality, and accountability Learning agility and openness to system changes

ADN - Team Culture & Profile

Warm, conversational, and confident communicator Calm and personable under pressure Service-oriented with a hospitality mindset Comfortable interacting with international patients and diverse teams Values reliability, consistency, and professional responsibility

Purpose - Motivations & Interests

Passion for delivering excellent patient experiences Interest in healthcare environments where service quality directly impacts well-being Motivation to grow within a structured, expanding dental group Appreciation for teamwork in multicultural clinical settings

What We Offer - Why Join Us

Paid overtime Training and onboarding support, including practice software Career progression opportunities within Truly Dental Modern clinic environment with supportive leadership

Important Details Before Applying

Full-time role (minimum 35 hours/week) Clinic located in Glasgow Current clinic opening hours: Monday to Thursday: 09:00 - 18:00, Friday: 09:00 - 17:00, Weekends: Clinic closed * Start date targeted for January