Job Description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.



Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.



From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.



With us, you'll go further, faster. What are you waiting for?

Hotel Receptionist

We are currently recruiting for an experienced Hotel Receptionist to join us at King Street Townhouse Hotel.



We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits include:

Fantastic bedroom rates for yourself and F&F 20% off dining at the hotel 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more! Onsite GP (avoid the waits!) Onsite physiotherapist Annual leave entitlement rising every year with service plus your birthday off Meals provided when on duty

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.



We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.



THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

Main Duties of the Role

Welcoming guests and checking their details against their bookings Allocating guests their rooms and providing keys Answering phones from prospective customers and guests, taking messages and delivering them Completing administrative tasks such as filing and photocopying Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits

Requirements

Problem-solving abilities Strong communication and interpersonal skills Excellent customer service skills Flexibility and the ability to respond appropriately to changing situations Discretion and sensitivity The ability to maintain professional standards under pressure Strong IT skills and knowledge of booking systems and software Excellent administration and organisational skills

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our

Talent

team to discuss further.