Job Description

Are you an enthusiastic, customer-focused professional looking to grow your career in hospitality? PREMIER SUITES Reading is seeking a

full time receptionist

to join our friendly team. This is an exciting opportunity to work in a dynamic environment where your contribution truly makes a difference.

The Property

Located in the heart of Reading, Premier Suites is comprised of 41 modern and beautiful apartments designed for the comfort of leisure and corporate guests.


Our team look after our guests to ensure that they feel welcome and at home during their stay.

About The Role

What You'll Do:

Greet and welcome guests in a warm, professional manner Handle check-in and check-out procedures efficiently Manage phone and email enquiries accurately and promptly Use hotel systems such as Opera and Room Cloud (training provided) Respond to guest queries, complaints, and special requests with care Maintain a strong knowledge of our services and property features Support reservation processing, billing, and admin tasks Contribute to a positive guest experience from start to finish

What We're Looking For:

Minimum

1 year of experience in customer service

(hospitality preferred) Strong communication skills, with fluent English (spoken and written) Confidence using Microsoft Word and Excel A positive, solutions-focused attitude Organised, reliable, and detail-oriented Able to work well both independently and as part of a team

Why Work With Us?

Competitive salary and benefits

No late-night shifts

- we are not a food & beverage or events property Supportive team environment Access to a wide range of

online training courses

via our Eureka platform

Flexibility for further education

or personal development Be part of

PREM Group

, a Great Place to Work certified employer in the UK, Ireland's 7th Best Place to Work (large company category) and the Best Hotel Group for three year's in a row in the Failte Ireland's Employer Excellence Awards.
Ready to take the next step in your hospitality career?

Apply now and join a team that truly values your contribution.

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.

Just some of the benefits of working with us:

Great Place to Work Accredited Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024 Awarded 'Best Workplace in Ireland 2024' Awarded 'Best Workplace for Women in Ireland 2024' Awarded 'Best Workplace for Health & Wellbeing 2024' Awarded 'Outstanding Employer' by Failte Ireland Shared accommodation available if required Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Employee discount rates as well as friends and family rates Breakfast, lunch and dinner options provided Newly refurbished staff canteen Annual housekeeping awards including overall employee of the year and quarter year Summer and Christmas party Flexible working hours Excellent hotel staff rates across Ireland, UK & Continental Europe Employee assistance programme Discounted health Insurance Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed