Job Description

We are a large, busy General Practice based over two sites looking after over 24,000 patients.
This is a part time role for 23 hours a week. The successful candidate may be required to work any hours between 8.00 am to 20.00 pm. The work pattern will be confirmed however hours are likely to be:

• Tuesday: 8.00 to 13.00 and 14.00 - 18.30
• Wednesday: 13.00 to 17.30
• Thursday: 14.00 to 18.30
• Friday: 13.00 to 17.30

This job is across both Park and Broomfield Surgery. Overtime to cover absence & annual leave is available.
We are looking for someone to be part of our busy reception team who will strive to ensure our patients receive the best possible service from the Practice. You will deal with patients both face to face and over the telephone.
If you have excellent communication and customer service skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.
Main duties of the job
Our receptionists are the first point of contact for anyone visiting or contacting the Practice. They manage day-to-day patient interactions, including handling incoming calls, booking appointments, responding to enquiries, and welcoming patients into the Surgery. In addition to these front-facing duties, they are trained to triage and signpost patients appropriately, ensuring they receive the right care from the right professional.
Receptionists also support the clinical team with a range of administrative tasks, contributing to the smooth running of the Practice.
About us
We are a large, friendly, forward thinking Practice with a great team spirit. Our aim is to serve the healthcare needs of our patients in Herne Bay by providing a high standard of person centred care, supporting each other to strive for excellence in whatever we do.
Details
Date posted
24 July 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2757-25-0008
Job locations
116 Kings Road
Herne Bay
Kent
CT6 5RE
Herne & Broomfield Surgery
38 Broomfield Road
Herne Bay
Kent
CT67LY
Job description
Job responsibilities
To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.
To maintain accurate and timely computerised data.
To keep the Practice premises to the quality and safety standards agreed.
Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The receptionist is responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on EMIS.
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
p. Promote a positive attitude within the reception team Job description
Job responsibilities
To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.
To maintain accurate and timely computerised data.
To keep the Practice premises to the quality and safety standards agreed.
Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The receptionist is responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on EMIS.
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
p. Promote a positive attitude within the reception team
Person Specification
Qualifications
Essential

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent communication skills.
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of office and outlook.
• Effective time management.
• Ability to work as a team member and alone.
• Good interpersonal skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible.
• Motivated.
• High levels of integrity and loyalty.
• Sensitive and empathetic.
• Ability to work under pressure.
• Flexibility outside of core working hours.
• DBS check.

Desirable

• GCSE Maths and English.
• NVQ Level 2 in Health and Social Care.
• Previous experience of working within a health care setting.
• Administrative experience.
• EMIS User skills.

Person Specification
Qualifications
Essential

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent communication skills.
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of office and outlook.
• Effective time management.
• Ability to work as a team member and alone.
• Good interpersonal skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible.
• Motivated.
• High levels of integrity and loyalty.
• Sensitive and empathetic.
• Ability to work under pressure.
• Flexibility outside of core working hours.
• DBS check.

Desirable

• GCSE Maths and English.
• NVQ Level 2 in Health and Social Care.
• Previous experience of working within a health care setting.
• Administrative experience.
• EMIS User skills.