Job Description

Job Overview

St Peter's Hill Surgery is looking for a receptionist to work in our busy town centre practice, within our multi disciplinary team. The successful person will be highly motivated, confident, enthusiastic, can answer telephones in a professional and courteous manner, with excellent communication and administration skills.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Summary:

Greet, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Job Responsibilities:

Administration

Completing and managing tasks as appropriate Photocopy as requested Undertake a variety of administrative duties to assist in the smooth running of the practice

Reception

Greeting patients and visitors on arrival. Assist and direct patients to access the appropriate service or healthcare professional Answering general enquiries

Appointments

Process appointment requests from patients by telephone and in person Add patients without internet access to the online triage tool, AskmyGP

Computer

Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription requests in accordance with Practice guidelines.

Other Tasks

Clear rooms after surgeries Unlock and lock the building as necessary, set building security Any other tasks allocated by managers

Overview of our organisation

St Peter's Hill Surgery is a friendly town centre GP practice providing care to 14,500 patients.

Our clinical team consists of 3 GP partners, 3 salaried GPs, ANP, paramedic and a well established nursing team, complemented by a friendly and established admin, secretarial and reception team.

We work closely with our primary care network and other organisations who deliver care for our patient population

Person Specification

Experience

Essential criteria

Reception or customer care experience

Desirable criteria

Previous experience in NHS or other healthcare organisation

Qualifications

Essential criteria

GCSE grade A to C in English and Maths (or equivalent)

Desirable criteria

Administration or customer care qualification

Knowledge and skills

Essential criteria

Excellent telephone manner, Excellent administrative skills, IT skills

Desirable criteria

Knowledge of SystmOne or other clinical system. Knowledge of primary care

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
The duties and responsibilities may be varied from time to time under direction of the Reception Managers dependent on current and evolving practice workload and staffing levels.

Job Types: Full-time, Permanent

Pay: 12.30 per hour

Expected hours: 37.5 per week

Benefits:

Company pension
Schedule:

Monday to Friday No weekends
Application question(s):

Do you have customer service skills?
Language:

English (required)
Work Location: In person

Application deadline: 19/05/2025
Reference ID: RECEPTIONIST05/25