Job Description

Closing date: 31/07/2025


PQE: Not applicable


Term: Permanent


Working hours: Full-time


Practice area: Facilities


Location: Guildford


The Role

The key responsibility of this role is to provide a professional, high standard, front-of-house reception service to clients and staff of the firm. The job holder will be working as part of a team with shared responsibilities. The job content will be a mixture of dealing with internal and external telephone calls via the switchboard and meeting and greeting clients/visitors to the firm.


The successful applicant will be a proactive and experienced Receptionist or similar with a friendly and flexible approach. They will have the ability to organise client and staff needs, planning to ensure the standards are kept to a high level to maintain the firm's reputation.


The list below of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of this position.


Open Reception area at 08h30 am, unlock doors and prepare the waiting area, ensure everything is working as required. Close and lock Reception area at the end of the day. This will be on a rotational basis. Operating the Reception desk and switchboard. Forward email and other correspondence received to staff promptly. Check the calendar for the day's meeting room bookings. Ensure there are no clashes. Clashes to be attended to. Handle incoming calls to the Reception Zoom phone promptly and professionally and in line with current procedures. Transfer calls to relevant staff or departments. Meet and greet visitors with warmth and professionalism and notify the member of staff of their visitors' arrival, including issuing of Non-Disclosure Agreements and badges (where applicable). Arrange internal and external meeting room bookings where necessary. Have oversight of client meeting room statuses Raise technology issues in the client meeting rooms with the appropriate internal team. Ensure that the Reception and client waiting areas are always presentable, reporting any issues to the Facilities team. Allocate and manage reserved car parking spaces to clients and staff. Assist with basic administrative tasks as needed Any other ad hoc duties that may be required from time to time.

Please note this is an office-based role.

Qualifications and Experience


Previous experience in a similar Reception/customer facing role in a Corporate or 5 start hotel environments. Proactive, multi-skilled team player The ability to work flexibly- covering team's lunch breaks, occasionally changing hours and working some paid overtime when occasionally required. Excellent organisation and co-ordination skills Excellent verbal and written communication skills Ability to multitask and prioritise in a fast-paced, dynamic environment Keen, enthusiastic and friendly Ability to escalate and manage expectations of both internal and external clients Ability to take ownership of tasks and build efficiencies within current processes



The Opportunity


Competitive base salary Pensions Scheme (5% employer contribution) Private medical insurance Permanent health insurance Life assurance Receive either the sum of 750 per annum as a travel allowance or reimbursement of carparking expenses via a pay as you go card at a local carpark (likely to be Farnham Road carpark) Travel - option to apply for an interest free loan for a season ticket or parking permit Enhanced maternity/paternity pay (after sufficient service) Cash back scheme Comprehensive flexible benefits package including: Critical illness insurance Buy/Sell holiday scheme Dental insurance Cycle to work schemes Taste card Fun pass Give as you earn Discounted gym memberships and shopping Profit share and discretionary bonus schemes



The Firm

Stevens & Bolton - making a positive difference to your career


You'll work with people who listen, and who actively and willingly support one another within a collaborative and engaging environment. We genuinely care about our people and strive to build and maintain a diverse, inclusive and happy workforce.


We are recognised as a top firm in The Times Best Law Firms 2024 and shortlisted for ESG Initiative of the Year at the upcoming Women, Influence & Power in Law UK 2024 Awards. We were highly commended for both "Regional/Offshore Firm of the Year" - Legal Business Awards 2023 and "Law Firm of the Year" - SLS Legal Awards 2023, commended for "Law Firm of the Year: The Independents" - The Lawyer Awards 2023, and were shortlisted for "UK Law Firm of the Year - Small/Mid Sized Firm" - The British Legal Awards 2023 and "Workplace Fit-out of the Year" - Insider South East Property Awards 2023. Our refurbished office has been awarded a RICS SKA silver certificate and a 2 star Fitwel accreditation.


We've made excellence the hallmark of our firm: in the clear advice we give, in the enduring client relationships we build and in our proactive and highly responsive service. We seek to recruit people who will help us maintain and build on this, and in return we offer excellent long-term career and development opportunities.

Diversity & Inclusion

We have a strong commitment to diversity and inclusion (D&I). This drives a strategy which focuses on constant promotion of an inclusive culture that encourages everyone to realise their full potential and be themselves at work. Previously we have been shortlisted for "Best D&I Initiative" at The HR Awards and for "Best Talent and Inclusion Initiative" at The Lawyer Awards.