Job Description

Opening and closing up of practice premises and maintaining security in accordance with practice protocols ensuring the end of day checklist is completed as required Processing personal and telephone requests for appointments, home visits and telephone consultations, and ensuring callers are directed to the appropriate healthcareprofessional Answer telephones and personally deal with or, where appropriate, redirect enquiries to the appropriate healthcare professional Personally welcome patients attending for their appointments and note them as arrived on the clinical computer system Processing and distributing incoming and outgoing mail Taking messages and passing on information to both internal and external staff Book ambulances on doctors instruction Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry and data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word processing, filing, photocopying and scanning Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Upon the reasonable request of the practice manager, provide cover by way of extra hours for colleagues holiday and sickness absence Type Mail letters as required. In accordance with practice policies, accept cash or cheque payments from patients for the provision of professional medical services Support practice management in recording patient data such as appointment data, care plan information, coded data information etc